Latest Inspection
This is the latest available inspection report for this service, carried out on 9th October 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Elizabeth Court Rest Home.
Annual service review
Name of Service: Elizabeth Court Rest Home The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Sally Gill Date of this annual service review: 0 9 1 0 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service
Address of service: 4 Hastings Road Bexhill on Sea East Sussex TN40 2HH 01424219105 01424219105 elizabethc@surfree.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Mrs Mandy Dade,Carol Beverley Robinson Number of places (if applicable): Under 65 Over 65 0 24 The maximum number of service users who can be accommodated is: 24 The registered person may provide the following category/ies of service only: Care home only - PC to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - OP Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Elizabeth Court is situated in the old town area of Bexhill; with local amenities situated close by. The main Bexhill town centre with its shops and access to bus and rail services is approximately half a mile away. Accommodation comprises of twenty-four single bedrooms on three floors. There is not a passenger lift in the home and a stair lift is fitted to assist service users access first floor accommodation; three bedrooms can only be accessed via a further flight of stairs. All but three of the service users bedrooms do not have en-suite facilities. Assisted communal bathing facilities are Annual Service Review Page 2 of 7 provided in the home. There is a separate lounge and a separate dining area for service users to use and an attractive garden at the rear of the home. A copy of the Statement of Purpose and Service Users Guide is available to view in the home. Details of fees can be obtained from the home. A copy of the latest inspection report can be obtained from the home or downloaded from www.cqc.org.uk Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications. It is a statutory requirement that the service inform us without delay. The previous key inspection and annual service review. Relevant information received from organisations. Telephone call to the owner/registered manager. What has this told us about the service? The service returned the annual quality assurance assessment (AQAA) outside of the required timescale. This was clear and gave a picture of the home. It identified areas that have improved in the last year including increased and individualised activities, developed care planning, encouraged relatives to be more involved with quality assurance feedback, refurbished further bathrooms, some bedrooms, the dining room and kitchen and fitted further hand rails and radiator guards. It also identifies areas where further developments are either planned or would benefit people who use the service. The last key inspection report was positive and the owner advised the Commission as part of the previous Annual Service Review that all shortfalls highlighted have been addressed. The AQAA indicates no complaints have been received by the service in the last 12 months. The Commission has received no complaints. A telephone to the owner confirmed that they have sent in incident reports about all significant events that affect the people living in the home. There has not been anything out of the ordinary that has caused us to become concerned. Annual Service Review Page 4 of 7 Eight survey forms have been received from people that use the service which were very positive. Comments included I think the care is excellent and either of the owners have always got time for a chat. Its all very good. When asked what the home does well comments included everything x 3. Makes sure residents are kept clean and tidy and have nice meals and snacks. Keeps me well clean, well fed and well looked after. My quality of life is so much better since being at Elizabeth Court Rest Home. Cares about all residents. When asked what the home could do better comments included nothing x 2. Im not sure. Its great here. Take us all to the pub once a week. One relative added My X is a resident there and looks really well cared for since living there. Four surveys were received from health or social care professionals who visit the home regularly. Their comments were I have been extremely impressed with the way the managers and staff have supported my client. X is engaging in the service at present more than at previous placements and they appear to try very hard to ensure they meet individual needs for the residents. I have been particularly impressed by the caring approach of the managers of Elizabeth Court and feel confident about placing clients there. Anyone I have placed at Elizabeth Court have always settled well and been happy. No serious concerns up to date. When asked what the home does well comments included the managers and staff are good at looking at individual needs for residents and are particularly good at supporting service users who have been difficult to place in the past due to behavioural difficulties. Creates a warm friendly home for residents. I have always found Elizabeth Court to have a very homely feel about it. Residents are encouraged to decorate their rooms to how they would like it. The staff are very approachable as are the managers who genuinely seem to care. Residents can continue to take part in hobbies and interests. When asked what the home could do better their comments included nothing that I am aware of. I feel they have got the balance right. Seven staff surveys were received. These were generally positive. Comments included I enjoy working at Elizabeth Court because the owners manage the home as well as own the home so we always have the right support. They put a lot of their time into the home. When asked what the home does well staff comments included it provides a very friendly, homely environment. It provides fresh food daily and a good variety of meals on the menu. It has different entertainment and activities and trips out. It has a variety of animals which residents enjoy helping with and having their own responsibilities for. It has themed parties for special events and creates a warm atmosphere where residents, staff and visitors all feel welcome. It has good communication so everyone is aware of information they need to know. It is up to date with training and everyone is very well looked after. Meals, quality of care, friendly staff and communication. It recognises the individuals care need at all times. Each resident is respected and cared for taking into consideration their needs, wants and
Annual Service Review Page 5 of 7 preferences. Quality of care, communication between staff and activities for residents. Cares for residents - their needs met always, good food, regular activities, staff training and cater to individual requirements. When asked what the home could do better comments included nothing, I think it is a brilliant place to work and live. Dietary care for diabetics and residents that are overweight. After considering the information our judgement is that the agency is still providing a good service and that they plan to make further improvements to improve outcomes for people who use the service. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 16th October 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information
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