Latest Inspection
This is the latest available inspection report for this service, carried out on 12th January 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Ellens Court.
Annual service review
Name of Service: Ellens Court The quality rating for this care home is: The rating was made on: two star good service 1 6 1 2 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Jo Griffiths Date of this annual service review: 0 2 1 2 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Lady Margaret Manor Doddington Sittingbourne Kent ME9 0NT 01795886220 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Mrs Lynn Brooks Number of places (if applicable): Under 65 Over 65 9 0 The maximum number of service users who can be accommodated is: 9 The registered person may provide the following category of service only: Care home only - PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following category: Learning disability - LD Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Ellens Court is a 9 bedded home providing 24 hour care and support to adults who have a learning disability. The home is owned and managed by Sally (Lynn) Brooks. A team of care staff and ancillary staff support her. The home is located in a rural setting approximately one and a half miles outside the village of Doddington. The property is detached and the accommodation is located on 2 floors. The upper floor consists of 5 single bedrooms and a W.C. The ground floor has four single bedrooms, a large comfortable lounge, a separate smaller lounge, a shower
Annual Service Review Page 2 of 6 1 6 1 2 2 0 0 8 room, a bathroom, further W.Cs, a kitchen, laundry and a dining room. There are several outbuildings including a games room, a workshop, and a kitchenette that is used to promote independent living skills for the service users. The property has extensive grounds that are attractively laid out and well maintained. The statement of purpose and service user guide is kept in the office. All service users have an individual copy of the service user guide. Weekly fees range from £722.75 to £1336.00. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. There were no requirements made at the last key inspection, on 16th December 2008, and the manager has told us what action they have taken in response to the good practice recommendations that were made. People using the service always tell us that they are happy with the support they receive. We sent surveys to the current residents of the home and these were returned prior to this review. The surveys gave positive feedback about the service provided and showed that staff respect the individual choices people make. People told us, in the surveys, that they know how to make a complaint if the need to and that they feel the staff listen to them. Some of the comments that were included in the surveys were Provides home cooked food Everything they do they do well. They provide me with a safe environment Annual Service Review Page 4 of 6 The manager also told us, in the AQAA, that feedback from residents and their relatives had been positive in the last twelve months. The home has told us that they have not received any complaints and there have been no concerns received about the service by the Care Quality Commission. The staff team regularly discuss the safeguarding procedures for the home in their team meetings. The manager told us, in the AQAA, that improvements have been made to the care plans and risk assessments and that everyone has a new health plan to ensure that proactive action is taken to help people to maintain healthy lifestyles. Residents now have regular 1-1 meetings with their keyworkers in addition to the weekly house meetings. The manager told us that they plan to support people to further increase their independence through daily living activities. The home continues to let us know about important things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 12th Dec 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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