Care Home: Eridge House Rest Home

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Annual service review Name of Service: Eridge House Rest Home The quality rating for this care home is: The rating was made on: two star good service 2 2 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Melanie Freeman Date of this annual service review: 2 4 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: 12 Richmond Road Bexhill-on-sea East Sussex TN39 3DN 01424214500 01424214500 Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Mrs Heidi Haddow Number of places (if applicable): Under 65 Over 65 0 43 The maximum number of service users to be accommodated is 43. The registered person may provide the following category/ies of service only: Care home only - (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category (OP). Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Eridge House is a detached property registered to provide accommodation and personal care for up to 43 older people. Nursing care is not provided. The home is situated in a residential area of Bexhill-on-Sea close to the seafront and near to Collington railway station. The town and shops are a ten minute walk away. The home has passenger lift that gives access to the first floor. The range of fees at the time of this report range from approximately £351.89 to £515 per week. Annual Service Review Page 2 of 6 2 2 0 1 2 0 0 9 Additional charges, not included in the fees, include hairdressing, chiropody, toiletries and newspapers. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection, that was completed on the 22 January 2009. This included; The Annual Quality Assurance Assessment (AQAA) that is completed by the service and focuses on how well outcomes are being met for people using the service, this was well completed and was provided when requested. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations including Social Services and visiting health care professionals. The registered manager was also contacted by telephone on the day of the Annual Service Review for up to date information on the service, and confirmation on how the home has addressed the requirements made at the last inspection. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. This provided information on the service that included numerical information that was requested. The AQAA was well completed by the registered manager and identified areas that have improved in the last year, and others where further developments are either planned or would benefit residents. The last key inspection was completed in January 2009 and was positive with regard to resident care with all outcome areas being judged as good, apart from those related to staffing, which was rated as adequate. Six requirements were made following this inspection. The AQAA and contact with the manager confirmed that all these requirements have been addressed. The home now always confirms in writing following a needs assessment if the home is able to meet the assessed needs. The care documentation has been changed, and now reflects a more person centred approach to care. Identifying specific individual choices and preferences and clearly recording how staff can meet residents needs. Regular reviews are completed in conjunction with the resident, or their representative. Risk assessments are in place and include ones used to assess nutritional status, and competency for self administration of medicines.The environment is also assessed for any risks regularly. Staff training has been developed and now ensures all staff receive the required mandatory training, along with training to ensure that staff are able to meet the needs of residents. The contents of the AQAA recorded that the required safety checks and servicing is completed on all its equipment and services, and that all the required policies and procedures are in place, and are regularly updated. The AQAA also recorded that no complaints had been received by the home since the last inspection. The manager confirmed that all concerns raised are taken seriously and Annual Service Review Page 4 of 6 responded to quickly so that they do not develop into serious concerns or complaints. No safeguarding alerts have been raised. Since the last key inspection the home has worked to improve some key areas in the home. This has included the provision of training in the home, with an emphasis on accessing National Vocational Qualification training for staff. The home has also changed its systems for medicine administration and storage, and staff have confirmed that they find this a much safer way of storing and administering medication. A new controlled drug cupboard has also been sourced and the manager agreed to consult with her supplying pharmacist to ensure that this complies with the most recent legislation. Further information on this matter is available on the Care Quality Commissions Internet within the guidance document The safe management of controlled drugs in care homes. The manager confirmed that one of the main strengths of the home, was the friendly and homely atmosphere. This is promoted by the open approach and availability of the management team, who are in the home most days. A good rapport is maintained at all levels and comments and views of staff, residents and their representatives are taken into account, and responded to in a proactive way. Eridge House is a well maintained home that retains a pleasant attractive environment, that includes a conservatory and nice garden area. A housing unit has been built in the garden for the storage of residents electric buggies. This has a supply of electricity for charging purposes. The AQAA confirmed a good standard of food and activity programme, and the effort made to ensure the individuality of each resident is upheld, and that they can retain a preferred lifestyle in the home. The information provided by the home confirmed our judgment, that the home continues to provide a good service. What are we going to do as a result of this annual service review? There will be no change to the inspection schedule and the Care Quality Commission will do a key inspection by 22 January 2011. However, we can inspect the service at any time if we have concerns about the quality of the service, or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. 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