Care Home: Featherton House

Similar services:

• St Vincents
• The Cotswold Home
• Winton House
• Rush Court
• Hillyfield Rest Home
• The Maypole Nursing Centre
• The Briars

What the care home does well The service has consistently been awarded an excellent rating. Residents inform us that they are happy with the service and that it provides an excellent level of accommodation and care. The home employs staff who are vetted and trained to do the job. Staff are supported by a strong management. The home provides residents with hotel standard food and uses fresh local produce. Residents are encouraged to remain as independent as possible and continue with community contacts. The home has a comprehensive range of activities for those who wish to partake. There is something for everyone. Residents who do not wish to take part in the homes life are not ostracised for this but the door is always left open for them to change their minds. The diverse backgrounds and beliefs of the residents is respected and promoted. The home has strong links with the local villagecommunity and the church. What the care home could do better: The site visit did not highlight any areas for improvement that were not already being addressed. Random inspection report Care homes for older people Name: Address: Featherton House Chapel Square Deddington Oxfordshire OX15 0SG three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Andy McGuckin Date: 2 1 0 4 2 0 1 0 Information about the care home Name of care home: Address: Featherton House Chapel Square Deddington Oxfordshire OX15 0SG 01869338259 01869337599 featherton-house@tiscali.co.uk www.feathertonhouse.co.uk Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Marylyn Macdougall Type of registration: Number of places registered: Conditions of registration: Category(ies) : Mr Eric Turburfield care home 25 Number of places (if applicable): Under 65 Over 65 25 old age, not falling within any other category Conditions of registration: 0 The maximum number of service users to be accommodated is 25 The registered person may provide the following category of service only: Care home only (PC) to service users of the following gender: Either whose primary care needs on admission to the home are in the following category: Old age, not falling within any other category (OP) Date of last inspection Brief description of the care home Featherton House is a privately owned residential home for older persons. The property is a large Georgian house, which has been sympathetically converted to provide 21 single and two double occupancy rooms, all with en-suite facilities. The two double rooms are occupied by single persons paying a higher room rate. Care Homes for Older People Page 2 of 8 Brief description of the care home The home is situated in a small market town/village, which has the benefit of shops, pubs, restaurants and cafes. The village has access links to both Banbury and Oxford. The home has been owned by the same family for many years. The owners ensure regular visits to the home thus contributing greatly to the very evident homely atmosphere. The service users have direct access to the manager, supported by the proprietor should he be requested or required. Any concerns or queries can be made and resolved as they happen. The home provides a wide range of age appropriate activities and residents benefit from the amenities of the village. The home is very well maintained with an ongoing programme of improvement and upgrading. The home provides a high standard of accommodation in a friendly and homely environment. The home employs a gardener who keeps the garden very well maintained and this results in many of the residents spending social and quiet time in the garden. The garden is fully accessible to those with a mobility problem. The garden has hand railing along all pathways. Health and safety considerations have been applied. Care Homes for Older People Page 3 of 8 What we found: We undertook an unannounced site visit in order to check and confirm that the content of the homes AQAA reflected the current situation. We spoke at length to the manager toured the home and spoke informally to staff and residents. The home has maintained an excellent rating for some time now and the manager staff and proprietors are always looking for ways to improve. Residents experience a wide range of activities and outings with a packed monthly programme which is always well attended. Food is of hotel standard and a daily menu is available to residents to choose from a range of freshly cooked, local produce. Residents of the home are involved with a charity in Nepal by knitting hats, scarves and blanket squares. The home were also able to purchase a sewing machine for a lady of the village who was homeless and needed money to support her family she is now self sufficient and can provide a living for herself and her family. Residents made the decision not to send each other Christmas cards last year and instead sent the money to the village to enable them to buy wind up radios for education. The home has pictures of the village children and their families, and is regularly updated on their progress. Another unique initiative is that the home in liaison with the local church has set up a video link to the home which enables the service to be broadcast live into the home, enabling those who are unable to attend to take an active part. The home continues to provide a high quality environment which is both comfortable and homely. The home is maintained and furnished to a high standard with a rolling programme of upgrading and improving. The manager has been in post for a number of years. She is experienced, enthusiastic and demonstrates an empathy with the residents. She is a strong leader and has a good team of senior carers and carers to back her up. At the last key inspection it was noted that the resident group were all female and that the home had no male carers. The home now has male residents. It however is still having difficulty recruiting male carers. A recent survey of residents indicated that they did not see this as a problem. The home has a trainer and a training room. Staff have attended a wide range of training both internal and external. Staff are encouraged to obtain the national Vocational Training in care ( NVQ ) with some staff going onto to obtain level three and four. The home is working in partnership with the local hospice and other agencies to train its staff in palliative care. This is being put into practice and the home offers a home to those would wish to remain there until the end of their life. I discussed with the manager the homes ability to meet the new regulations and she was confident that they will be compliant. We have no reason to doubt this. The home retains its excellent rating. What the care home does well: The service has consistently been awarded an excellent rating. Residents inform us that they are happy with the service and that it provides an excellent level of accommodation and care. The home employs staff who are vetted and trained to do the job. Staff are supported by a strong management. The home provides residents with hotel standard food and uses fresh local produce. Residents are encouraged to remain as independent as possible and continue with community contacts. The home has a comprehensive range of activities for those who wish to partake. There is something for everyone. Residents who do not wish to take part in the homes life are not ostracised for this but the door is always left open for them to change their minds. The diverse backgrounds and beliefs of the residents is respected and promoted. The home has strong links with the local village Care Homes for Older People Page 4 of 8 community and the church. What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 7 of 8 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Older People Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!