Latest Inspection
This is the latest available inspection report for this service, carried out on 25th June 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Ferndale.
Annual service review
Name of Service: Ferndale The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: David Smith Date of this annual service review: 2 5 0 6 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 131 Whitstone Road Shepton Mallet Somerset BA4 5PS 01749345885 01749345197 ferndale@orchardvaletrust.org.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: The Orchard Vale Trust Number of places (if applicable): Under 65 Over 65 3 0 The maximum number of service users who can be accommodated is 3. The registered person may provide the following category of service: Care home providing personal care only - Code PC to service users of either gender whose primary care needs on admission to the home are within the following category: Learning disability - Code LD Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Ferndale is operated by the Orchard Vale Trust, a non-profit making company and a registered charity. The home provides a high level of specialist care and support to three service users who have a learning disability and who can display varying levels of challenging behaviour. It is located in a residential area of Shepton Mallet and has easy access to local shops, facilities and bus routes. On the ground floor of the main house is a utility area, kitchen diner with patio doors leading to a large rear garden with a patio and lawned area. Two service users each
Annual Service Review Page 2 of 6 have a personal lounge on the ground floor and bedrooms on the first floor with their own en-suite facilities. A large extension has been built onto the rear of the property and this now provides a self-contained flat for one individual. The construction of this property was an essential part in the development of a bespoke service for this person. They also have access to the kitchen diner in the main part of the house and the gardens. There is a third bedroom and a separate bathroom on the first floor which is used by staff who sleep-in. There is also a small study area, which is used for administration duties. A behavioural management approach has been tailored to meet the specific needs of the people who live in the home. A small staff team supports them within a `low arousal? environment. The home has access to additional support from other health care professionals. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the home. The AQAA is a self-assessment that focuses on how well outcomes are being met for people at Ferndale; it also gave us some numerical information. Information we have about how the home has managed any complaints. What the home has told us about significant things that have happened, these are called notifications and are a legal requirement. The outcome of the last key inspection we carried out in June 2008. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that Ferndale is still providing a good service. The home state in their AQAA two people who live in the home have limited communication skills and are given as much choice as they are able to manage within the routines that have been developed to meet their needs. The other person who lives here makes virtually all of his own choices with support when he needs it. Changes and improvements are made to peoples care and support based on the extensive records maintained for each person and through ongoing discussions at supervision and team meetings. For example, each person who lives in the home has their own distinct living area which meets their needs and also provides the setting they require. Some improvements made since our last visit include developing person centred plans for each person who lives in the home, offering people a greater choice of meals and where they wish to eat them, making many improvements to the environment and some staff members have started working towards a National Vocational Qualification (NVQ). They also know what further improvements they wish to make including: further development of the environment, increase the staffing ratio at certain times during the day to support and develop choice and continue to develop person centred plans. Following the last Key Inspection in June 2008, we made these judgements regarding the quality of the service provided at Ferndale: Choice of Home, Individual Needs and Choices, Personal and Healthcare Support, Concerns Complaints and Protection, Environment, Staffing and Conduct and Management of the Home were all rated as Annual Service Review Page 4 of 6 good. Lifestyle was rated as excellent. The overall rating of the home was 2 star good. We sent a number of surveys to the home, before our visit in June 2008; two were returned from relatives of people who live in the home. They told us the home meets the needs of their relative, supports them to live fulfilling lives, helps them keep in touch with them, always keeps them up to date with important issues and they believe the staff who support them have the right skills and experience. One relative said the home provides a high standard of care, with a wide range of social, leisure and work activities. As parents we are very satisfied with the standard of care. Another said we are absolutely delighted with (our sons) placement. The home have never had a complaint. They continue to let us know about things that have happened since our last Key Inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who live at Ferndale. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 24/06/10. However we can inspect Ferndale at any time if we have concerns about the quality of the service or the safety of the people who live here. Annual Service Review Page 5 of 6 Reader Information
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