Care Home: Ferns

Similar services:

• Maple Lodge
• Heathlands
• Aston Court Nursing Home
• Breme
• Ravenhurst
• Bank House
• Inspirations
• Westmead

Annual service review Name of Service: Ferns The quality rating for this care home is: The rating was made on: three star excellent service 1 3 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Becky Harrison Date of this annual service review: 1 5 0 1 2 0 1 0 Annual Service Review Page 1 of 8 Information about the service Address of service: 152 Longden Road Shrewsbury Shropshire SY3 9ED 01743368039 01743340901 theferns.residential@virgin.net Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Mrs Pauline Jean Arrowsmith,Mr Lakin Lea Arrowsmith Number of places (if applicable): Under 65 Over 65 0 36 The maximum number of service users who can be accommodated is: 36 The registered person may provide the following category of service only: Care Home Only (Code PC); To service users of the following gender: Either; Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category (OP) 36 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The Ferns is a private care home registered to provide accommodation and personal care for up to 36 Older People. The home has operated since 1992 under the ownership of Mr and Mrs Arrowsmith, who live on site in a separate detached house. Mrs Arrowsmith is responsible for the day-to-day management of the home. The Ferns is conveniently located approximately two miles from the centre of Shrewsbury and enjoys easy access to all the towns main services and amenities. The building is set Annual Service Review Page 2 of 8 1 3 0 1 2 0 0 9 back from the Longden Road in attractively maintained grounds with ample parking space. It is a substantially extended large family house and offers single bedroom accommodation with en-suite facilities, in addition three lounge areas and a dining room. The home provides good access and a passenger lift is available for people with mobility difficulties. People can obtain information about this service from the homes Statement of Purpose, Service User Guide or the providers web-site. Inspection reports produced by CQC can be obtained direct from the provider or are available on our website at www.cqc.org.uk. Annual Service Review Page 3 of 8 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last Key Inspection. This included: The annual quality assurance assessment (AQAA) that was completed by the provider/manager and sent to us prior to this Annual Service Review (ASR). The AQAA is a self-assessment tool that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by ten residents, eight representatives and eight members of staff employed at the home. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection report. What other people have told us about the service. What has this told us about the service? The provider sent us the annual quality assurance assessment (AQAA), which was clear and gave us information about what they are doing now and what they want to do in the future. The last key inspection of this service was undertaken on 13th January 2009. The provider has told us that the following improvements have been made: The enquiry system has been updated. An infection control handbook has been introduced and all staff have been trained. An action plan has been produced following an Infection Control Audit. Domestic staffing has been restructured and improved. The types of activities made available have been extended and 1:1 activities have been increased with residents that are reluctant to join group activities. The compliments file has been updated and satisfaction surveys introduced. Environmental improvements include the replacement of carpets in the communal areas, new furniture purchased, 12 bedrooms updated, new dining room curtains purchased and en-suite facilities introduced. Externally a greenhouse and vegetable patch have also been introduced. Annual Service Review Page 4 of 8 Staff have received Sensory Care training sessions in Ophthalmology and Audiology. The service have completed and exceeded their aims. Ten residents completed surveys for us, five with the assistance of a member of staff. They told us that they always receive the care and support they need, that the home always makes sure they get the medical care they need, nine people said that staff are always available when they need them and they all said that staff listen and act on what they say. Residents also told us that activities are made available, that they enjoy the meals provided and that the home is always fresh and clean. Residents told us that the home does the following well: Everything The owner and staff are always courteous. I have been here for X years and so thankful I decided to come, I appreciate being able to read and listen quietly to music on my own after a very busy life. Various activities are arranged to suit different tastes but we are not pressured to joining in against our wishes...I appreciate having meals brought to my room - always with a smile Its clean, comfortable and feels like home. Whenever I ask for something it is done. The Ferns encourages us to socialise and we eat in small groups. There are enjoyable activities. It feels like it is run for the residents well being. I have thrived since I have been here, put on weight and become cheerful again... We received eight surveys from representatives of people who live at The Ferns. Feedback was extremely positive. They told us that they are always given enough information about the care service and that the service always meets the needs of individuals, that the home always helps residents keep in touch with those close to them, that staff have the right skills and experience to look after people properly and that the service always supports people to live the life they choose. Representatives told us that the home does the following well: The Ferns is an excellent residential home - very caring and very kind to the person and their family. Excellent Food, cleanliness, cheerful staff, individual attention, entertainment, genuine concern for the residents well being. Quite simply excellent! This care home is extremely welcoming at any time we have called. Attention to the needs of my mother are immediately seen to, in a cheerful and efficient way Excellent care by all:-consistent, cheerful, compassionate. Meals are well presented, nutritious, varied with excellent home grown produce...the house is always clean, tidy, sweet smelling with beautiful flower arrangements and the grounds well kept and beautifully arranged The Ferns has an excellent reputation throughout Shropshire... my mother couldnt be in a better place. The staff work so hard, are always cheerful and its good to hear Annual Service Review Page 5 of 8 them having a good laugh together. Its always a joy to visit. Pauline and Lakin are a good team and have trained staff so well developing a really outstanding care home The Ferns is a person centred home that feels like home. Everything is spotless... residents are encouraged to socialise...this is not a last resort drop off point for the elderly Everything, The Ferns is an excellent retirement home Treats all like one big family, always a nice ambience when entering the building. The staff are excellent, always polite and willing to help, nothing appears to be too much trouble 10/10 Representatives told us that the service could do the following better: Nothing Nothing, everything is required of them is always forthcoming Shame that health and safety makes it difficult to allow walking frames to stay with their owners if they want to go into the lounges and dining room. Some paths around the house are a little worn and perhaps could do with widening for people who use frames and wheelchairs Change hearing aid batteries more frequently and check its clean I cant think of anything. If there is a problem it is addressed immediately We received surveys from eight members of staff and their feedback was very positive. Staff told us that they are always given up-to-date information about the needs of the people they care for, that their employer carried out the necessary checks to make sure they were safe to work with vulnerable adults, that they receive training that is relevant to their role, helps them understand and meet the individual needs of people they care for and keeps them up to date with new ways of working. They indicated they regularly receive enough support from the manager and that there is always enough staff on duty to meet the individual needs of the residents. Staff told us that the service does the following well: I cannot think of a better place to work. This is the place that you can be proud to work in. We focus on the needs of our residents constantly. We have everything we need to carry out our work properly. If we need anything, all we have to do is ask The atmosphere of the home user-friendly, comfortable, clean and smell free (I think this is really important). Staffing levels are very good, there is always time to do what you need to do. My employer is constantly updating and replacing equipment. She redecorates and replaces carpets when necessary. In my department I am not restricted by a budget. I am able to produce good, home-cooked food using highquality produce. We are all encouraged to attend courses that will benefit us in our work. All staff are qualified. We provide a wide range of activities and include everyone Annual Service Review Page 6 of 8 All the carers have enough experience and knowledge to deal with any situations...the home is very good We did not receive any comments from staff about what the service could do better. The AQAA states that thirteen staff hold a national recognised qualification known as NVQ at level 2, eight staff have NVQ level 3 and one has NVQ level 4 in Care or Health and Social Care. We have not received any correspondence or concerns from the Environment Health Department or the Fire Department about the service in the last twelve months. The manager has ensured that we are notified of any event that has occurred affecting the health and wellbeing of the people living at the home since our last visit. The AQAA indicates that the service has not received any complaints in the last 12 months, demonstrating peoples continued satisfaction with the service. Surveys received indicate that the majority of people are aware of the complaints procedure or know what to do if someone has concerns about the home. We have not received any concerns or complaints about the service since we last visited the home and there have been no referrals or investigations triggered under safeguarding adult procedures. The last key inspection of the service concluded that people living at the home receive excellent outcomes. We looked at the information in the AQAA and the rest of the information we hold and our judgement is that the home continues to provide an excellent service to the people living at the home and the provider has identified areas for continued improvement. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 13th January 2012. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 7 of 8 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!