Latest Inspection
This is the latest available inspection report for this service, carried out on 9th March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Ferrers Drive (3).
Annual service review
Name of Service: Ferrers Drive (3) The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Elaine Barber Date of this annual service review: 0 5 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: 3 Ferrers Drive Grange Park Swindon Wiltshire SN5 6HJ 01793875898 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Ian Charles Number of places (if applicable): Under 65 Over 65 5 0 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 3 Ferrers Drive is run by a partnership, which operates under the name of Ian Charles. The home is located in Grange Park, which is a residential area on the outskirts of Swindon. 3 Ferrers Drive is a two storey detached property with a large garden. Each person has their own bedroom. Two of the bedrooms are on the ground floor. The communal rooms consist of a large lounge and a kitchen with a dining area. There is an office on the first floor, which is also used as a staff sleeping-in room. People who live at the home receive support from the homes manager and a team of support workers. At the last inspection the range of fees was between £800 and £1000 per week. There are additional charges made for hairdressing, toiletries, activities, papers, magazines
Annual Service Review Page 2 of 6 and transport. Information about the home and Ian Charles is available in a Statement of Purpose. Copies of inspection reports can be obtained from Ian Charles and are also available through the Commissions website at: www.cqc.org.uk Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last inspection or annual service review. This included: * The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people who use the service. It also gave some numerical information about the service. * Information we have about how the service has managed any complaints. * Surveys that we received from people who use the service. * What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. * The previous key inspection on 19 December 2007. * The last annual service review on 18th December 2008. * Relevant information from other organisations. * What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. They told us what they do well and summarised this as follows. Staff work well with service users to ensure they are healthy and well cared for, and that their needs are met, including, physical, emotional, spiritual and daily living. There are a wide range of activities available to service users. We aim to provide service users with 1:1 where their needs require it. They gave us information about improvements in the last twelve months. They told us, We have restructured our paperwork and made it more user friendly for service users and staff. They also told us what they could do better. Continue to build upon the progress we have made with and for our service users. To develop the staff team fully and identify strengths and weaknesses and work on areas that have been identified. Small achievable targets. We received survey forms from five people who lived in the home. The manager helped them to complete the surveys. They told us that they had been asked if they wanted to move into the home and had been given enough information to decide whether it was the right place for them. They said that they made decisions about what they did each day and could do what they wanted during the day, evening and at weekends. They knew who to talk to if they were not happy and four of them knew how to make a complaint. The manager made a note that they had explained the complaints procedure to the other person. The people said that the home was always fresh and clean, the staff treated them well and the staff listened to them and acted upon what they said. Annual Service Review Page 4 of 6 We received surveys back from four members of staff. They told us that they were given up to date information about peoples needs so that they could meet these needs. They said that the peoples social and health care needs were monitored properly and their medication is managed properly. They told us that peoples dignity and privacy were respected and the service supported people to live the life they chose. They said that recruitment checks were done when they were employed and they had an induction before they started work. They also said that they had enough training and support to meet peoples different needs. We asked them what the home does well. One member of staff said everything. Another member of staff said Activities- good range of daily activities on offer both by staff and my external services. Menu -varied menu with healthy options. Staffing -adequate cover, suitable support and training. Environment -welcoming and homely with regard to residents comfort and safety. A third member of staff said Treating each client as an individual and listen to their opinions and give them encouragement to interact socially at their day services and give them choice of destination of day trips. They also said the home strives to give the clients support that helps to maintain as much independence as possible and helps them to enjoy an ordinary life as much as possible. None of the staff identified anything the service could do better. We looked at the information in the AQAA and the surveys and our judgment is that the home is still providing a good service and that they know what further improvements they need to make. They have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people who use the service. Annual Service Review Page 5 of 6 Reader Information
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