Latest Inspection
This is the latest available inspection report for this service, carried out on 12th January 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Finland Street 63.
Annual service review
Name of Service: Finland Street, 63 The quality rating for this care home is: The rating was made on: two star good service 1 4 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Susan Meaker Date of this annual service review: 1 9 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Finland Street, 63 London SE16 7UA 02072523875 02082998598 choicesupport@choicesupport.org.uk www.choicesupport.org.uk Choice Support Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 4 0 The maximum number of service users who can be accommodated is: 4 The Registered Person may provide the following categories of service only: Care home only - Code PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Learning Disability - Code LD Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: There have been no changes to the registration of this service in the last twelve months. 1 4 1 1 2 0 0 8 Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 63, Choice Support, who also provides other care homes in the borough for people with learning difficulties, manages Finland Street. The home is a modern, purpose built, single storey building where each service user has their own bedroom. There is also a range of communal areas, a small patio and garden in the front of the house and ample on-street parking. The home is situated in the heart of Surrey Quays, a relatively new development that
Annual Service Review Page 2 of 6 has transport links, a shopping complex and leisure facilities. The home has room for four service users who all have complex support needs and high dependency levels. At the time of inspection there were no vacancies; information was not available on weekly fees for the home. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at the information that we have received and asked for since the last key inspection on the 7th November 2008. This included:The ANNUAL QUALITY ASSURANCE ASSESSMENT (AQQA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for the people who use the service; it also gave us some numerical information about the service. SURVEYS returned to us by people using the service and other people with an interest in the service. Information we have about how the service has managed any COMPLAINTS. What the service has told us about things that have happened in the home; these are called NOTIFICATIONS and are a legal requirement. The previous KEY INSPECTION and the results of any OTHER VISITS that we have made to the service in the last twelve months. Relevant informations from OTHER ORGANISATIONS. What OTHER PEOPLE have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it; the document was clear and concise and gave us all the information we asked for. We looked at the information in the AQAA and in our judgement is that the home is still providing a level three, two star service for the people who live there. There are four people currently living in the home; all of them have complex physical and sensory difficulties thereby making communication difficult however, they are, through sounds and gestures able to make themselves understood. In the AQAA the Home manager states that:they deliver a high quality service to four people with complex and differing needs, who also have a differing level of multiple health needs that they support them with. The management and staff of the home work well with other multi disciplinary parties to provide a network of support. The home has a robust Safeguarding Vulnerable Adults policy and procedure ensuring that the people who live in the home are safe and protected at all times. The management and staff of the home have created a homely and enjoyable place for the people who live there and where they are supported to make meaningful choices. They have created a more accessible format for the Service Delivery Plan meetings to help the people who use the service to become more involved in the process. The home is a specialist service caring for people with severe. profound and complex health, personal and social care needs. Annual Service Review Page 4 of 6 The management and staff of the home have introduced person centred active support to improve the residents ability to make choices and express their wishes. Service Delivery Plan meetings are held every six months and care management reviews held annually; the people who live in the home are supported to take risks as part of an independent lifestyle; risk management strategies are in place and reviewed as appropriate; risk assessments cover behaviours and activities at the home and in the wider community as it is understanding the need to take risks in order to grow and develop as individuals. The management of the home have introduced the Reach Standards and have trained the people who use the service and support staff to become Quality Checkers; the standards will be used to conduct individual service reviews; whole service reviews and quality checks. The management has ensured that there is a more stable and cohesive staff team through staff meetings, supervision, appraisal and training. The management of the home has also introduced more varied activities for the people who live in the home such as swimming, fishing, trampolining and sailing; they also go to the local shopping centre that has a cinema and ten pin bowling and to the local college for art, crafts and computer classes. The home manager is to access training for staff relating to pressure sore care and prevention; to access the use of assisted technology around epilepsy care by researching available products and applying for funding. The home manager is trying to find different activities for the people who live in the home by liaising with the local community and researching on the internet. They are also aiming to redecorate the house and change its outlook and to liaise with the housing organisation and the people who live in the home about colour changes different furniture and soft furnishings. The home continues to let us know about things that have happened since our last key inspection and they have shown that they managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by the 1st November 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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