Latest Inspection
This is the latest available inspection report for this service, carried out on 24th September 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Fircroft Care Home.
Annual service review
Name of Service: Fircroft Care Home The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Marion Weller Date of this annual service review: 2 4 0 9 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service
Address of service: 114 Ladbroke Road Redhill Surrey RH1 1LB 01737773424 Telephone number: Fax number: Email address: Provider web address:
marcel@fircroftservices.co.uk Name of registered provider(s): Conditions of registration: Category(ies) : dementia learning disability Conditions of registration: Fircroft Services Limited Number of places (if applicable): Under 65 Over 65 18 18 0 0 The maximum number of service users to be accommodated is 18. The registered person may provide the following category of service only: Care home only (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Learning Disability (LD) Dementia (DE) Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: The homes registration certificate was revised by SERRT at the request of the provider to replace service user category D/E. This had been removed in error. Amended certificate issued on 16/04/2009 - Certificate number 2000009169 Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Fircroft Care Home is a residential care home providing care and support to eighteen people with learning disabilities, most of who are elderly and some have a diagnosis of
Annual Service Review Page 2 of 7 dementia. The home is situated in a residential part of Redhill within easy access of the town centre. Most of the bedrooms are for single occupancy, but two shared bedrooms remain. There is a large lounge area and a separate dining room. A large garden is maintained to the rear of the premises and car parking spaces are available at the front of the house. The homes fees range from £400.00 to £900.00 per week. Fees vary according to the individual assessed needs of the service users admitted. Please speak directly to the registered manager for more detailed information. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gives some numerical information about the service. Information we have about how well the service has managed any concerns or complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection report dated 24th October 2007. The previous Annual Service Review report dated 6th October 2008 Surveys responses received from people currently receiving services at Fircroft Care Home. Relevant information received from other organisations. What other people have told us about the service. We had a brief discussion with the Registered Manager prior to completing the review to clarify points raised in the AQAA and to further update us. What has this told us about the service? This is the second Annual Service Review of this service. In line with advised CQC procedure, the home will not receive a site visit during 2009 but will undergo a further Annual Service Review. The analysis of information received since the last ASR undertaken on 06/01/2009 and the previous Key Inspection report dated 24/10/2007 clearly demonstrates that the service continues to perform in line with the rating of 2 stars - Good. The manager returned the homes AQAA (annual quality assurance assessment) when we asked for it and in preparation for their next inspection activity. The document was comprehensive and detailed and provided us with a good picture of what was actually happening in the service. It identified areas where the service had improved in the last year and others where further developments were being planned. It included evidence that the service regularly seeks the views of the people who live there to inform their planning. For example, the manager records that in response to requests they have provided a wider variety of in-house and external activities for service users to enjoy such as visiting musicians, entertainers and theatre companies. In addition, a wheelchair accessible greenhouse has been purchased for people to plant up and grow Annual Service Review Page 4 of 7 things. A survey respondent said, when asked what the home does well?.......I like the activities, parties, meals and shopping trips. There have been recent changes to the homes menu to incorporate service user preferences. A picture menu is currently being developed so that people can see for themselves what is planned for that day. In that way service users can make their preferences known and choose an alternative if they want to. A staff picture board is now on display for service users to see who is supporting them that day and during the coming night shift. Another survey respondent records.....The staff look after us well and I am happy. The AQAA records that the homes refurbishment and maintenance programme continues as planned. Areas of the home are being redecorated and upgraded on a regular basis. The manager records numerous environmental improvements since the last annual review. Among those mentioned are: a new carpet has been laid throughout the dining room area. The kitchen has been redecorated and fitted with new work tops. Three bedrooms have been re-carpeted and a new dining room table has been purchased. The local supermarket delivers fresh flowers, which brighten up the home on a weekly basis. Environmental improvements ensure service users are provided with a safe, homely and attractive place to live. The home makes contact with the commission if there are any significant events that affect the well being of the people who live there. The home also has strategies in place to ensure that those who live there and those that visit can make their views and complaints known. In the last 12 months there have been no formal complaints received by the service. Our records indicate that there have been no complaints or concerns about the service sent to the CQC and no adult protection alerts or investigations in which the CQC has been involved. Evidence further shows that robust staff recruitment procedures are in place, which also ensure service users, are safe and protected from harm. Services that provide social care must be sensitive to people of different cultures, age, gender, faith and sexual orientation. Throughout the homes annual quality assurance assessment, it is clear that equality and diversity issues are promoted by the manager and incorporated within the service. The manager records.....We ensure that service users are treated as individuals with individual needs and we promote the core values of good care. This is part of our assessment process in which information is gathered on gender, race, disability, religion and beliefs. Needs assessments ensure that the care we deliver is individual and that service users are involved in the care plan process and reviews. The home continues to take the training and development of staff seriously and looks for individuals who are able to undertake all aspects of mandatory training and prove competency at NVQ Level 2 or above. The AQAA records the availability of NVQ qualified staff on rosters and they exceed the 50 standard required, which further ensures that the home safeguards the welfare of residents. A service user records in their survey return....The staff take care of my health; they are qualified and have quick reactions to deal with my epilepsy. They are always with me and keep me safe. The registered manager has undertaken training in the Mental Capacity Act and Deprivation of Liberty Safeguards this year. In discussion with the manager it was clear that she and her staff are well aware of new legislation and the good practice demands this places upon them.
Annual Service Review Page 5 of 7 The home continues to work well with us and have clearly evidenced that the service provides good outcomes for the people who use it. What are we going to do as a result of this annual service review? There will be no change to our current inspection plans for this service. A key unannounced inspection will be undertaken by the 30th September 2010. However, we can inspect at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information
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