Latest Inspection
This is the latest available inspection report for this service, carried out on 8th March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Forestview.
Annual service review
Name of Service: Forestview The quality rating for this care home is: The rating was made on: three star excellent service 1 7 0 3 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Pauline Lintern Date of this annual service review: 2 5 0 1 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: 60 Cherry Orchard Marlborough Wiltshire SN8 4AS 01672512464 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: White Horse Care Trust Number of places (if applicable): Under 65 Over 65 8 2 No more than 2 service users with a learning disability, aged 65 years and over may be acommodated at any one time The difference in age between the youngest and oldest service users must not exceed 45 years The maximum number of service users that can be accommodated at any one time is 8 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Forest View is a spacious bungalow situated in a residential area of Marlborough. The home is registered to provide care to eight people who have a learning disability. The home is managed by the White Horse Care Trust and is one of a number of care homes run by the Trust. The house is furnished in relation to service users needs and offers a number of communal areas in the form of a spacious lounge, separate dining room and breakfast 1 7 0 3 2 0 0 9 Annual Service Review Page 2 of 6 area within the kitchen. Service users access various outreach services and day sessions and the home has its own transport. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. For example encourage better use of the teams time and devise new opportunity sheets, and to monitor staff time, tasks and activities. The manager told us what the service does well, we deliver a high standard of care despite the fact that at times we have been very short staffed and our clients needs are changeable. We have motivated the staff team to work well with a client group with varying needs. The home has a welcoming atmosphere. We use outside professionals to deliver activity and relaxation sessions. They also told us how they have improved since the last inspection, We have more staff. We have purchased musical instruments and activity products that enable all clients to participate We were told how equality and diversity are promoted by the service. The home ensure that staff receive training in equality and diversity, valuing people, making it real, communication, abuse awareness, role of the key worker, person centred planning and John OBriens principles. As part of the inspection process we canvassed the views of the people living at the home and their representatives, staff members and healthcare professional. We asked people what the agency does well. Comments included: they meet the needs of clients in their care, keep staff up to date with training, its a happy atmosphere, we all work well as a team, individual care and living conditions, they are always extremely welcoming when I visit and the home is always tidy and well Annual Service Review Page 4 of 6 organised and my impressions of Forestview are very positive. We also asked what they could do better. Six people did not identify any improvements. One of these said very little. Three people made suggestions for improvement, we could take the clients out of the home a bit more, get out more and exercise, swim more often and travel to places and staff levels and money can compromise, although this is not unique to this service. There have been no complaints or safeguarding referrals made since the last inspection. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. What are we going to do as a result of this annual service review? Subject to any changes in registration and inspection practice following implementation of the Health and Social Care Act 2008, our current plan is to do a key inspection in 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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