Latest Inspection
This is the latest available inspection report for this service, carried out on 16th March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Forge House.
Annual service review
Name of Service: Forge House The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Louise Delacroix Date of this annual service review: 2 4 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: 60 Higher Street Cullompton Devon EX15 1AJ 0188432818 0188438777 forgehouse@ukhcg.com Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) Mr Allan Woodley Conditions of registration: Category(ies) : learning disability physical disability FORGE HOUSE SERVICES LIMITED Number of places (if applicable): Under 65 Over 65 11 11 0 0 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Forge House is a large detached property in the town of Cullompton. The house is spacious and homely. Some adaptations on the ground floor have been made to meet the needs of physically disabled people. There are eleven single bedrooms with washhand basins in each. The home has a large lounge and dining room, kitchen, a smaller lounge, an office and a number of communal bathrooms and toilets. There are gardens to the front and rear of the property. Fees range from 717.47 - 1745.43 pounds per week. General information about fees and fair terms of contracts can be accessed from the Office of Fair Trading web site at /www.oft.gov.uk .
Annual Service Review Page 2 of 6 The most recent Commission inspection report is available upon request from the homes office. Please note the new FAX number is 01884 32818. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included the following information. The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. Registration report for the manager. What has this told us about the service? The quality rating for this service is 2 star. This means that the people who use this service experience good quality outcomes. The Manager of the home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. There have been recent changes to CQCs inspection plan because of the registration of services under the new 2008 Health and Social Care Act 2008. As a result, the key inspection for Forge House was cancelled and this annual service review [ASR] took place instead. This decision was risk assessed, and only applied to good or excellent services. The surveys that we have used in this Annual Service Review were received by CQC before December 2009 and are therefore retrospective. The service contacted us to raise this issue, and we have also spoken with the manager about the comments made below before the draft ASR was sent out. He was able to reassure us that the issues raised by respondents had been addressed and resolved. Two people living at the home completed a CQC survey with help from their relatives, and for two other people living at the home, relatives provided us with their opinions about the service. We asked people if they were able to make decisions about what they do each day, and one said sometimes and one person said usually but they both said they can do what they want to do during the day, in the evening and at the weekend. Both people told us that the care staff and manager treat them well, and they either always or usually are listened to by staff who act on what they say. One person said I think the home and the staff are great and they look after me very well. Another person said the home gives me plenty of outside trips and it tries to keep me active. They felt this had improved their mobility. However, they commented that they Annual Service Review Page 4 of 6 would benefit from more help with their meals. A visitor felt the home could improve in the level of activities. They also told us that communication between themselves and the home could improve, which we have been told has since been resolved. We have spoken to the manager about the above comments and they were able to explain and reassure us how these concerns had been addressed and resolved. A relative also told us that the home does not have a minibus, which the service acknowledges as an area to be improved upon in their AQQA. We received comments from seven staff members who told us that they are well supported by the manager and have access to training, which enable them to do their job. Seven people said that information was shared well and that there are usually enough staff to meet the individual needs of people who use the service. Most staff knew what to do if someone has concerns about the home. One staff member said that the home has a happy family atmosphere and another told us it has a good team spirit and feels very homely for residents. A third person said that management are very helpful and understanding. A fourth person said the manager always has time to talk to you and listen to you. A number of staff commented on good communication within the home. However, one staff member raised concern that some people living at the home are very noisy and was concerned that the impact of their behaviour upset others, which reflects a concern raised by a relative but the manager has told us that since our survey this situation has improved. A number of staff members expressed concern that more activities should be available, including having access to a mini bus. We have received six surveys from social and health care professionals who were positive about the quality of the service provided by the home. One person commented that the home has been quite creative at times in overcoming issues or when working on positive ways to support their residents. Respondents commented that the home works in partnership with them and has good communication systems in place. One person said that the staff work well as a team, which reflects one of the aspirations for the home recorded in the managers registration interview. The managers registration report demonstrates their suitability for the post and their aims for the home. The Commission has not received any complaints or any other information from other sources about this service. We have not made any visits to the home since the last key inspection. What are we going to do as a result of this annual service review? We are not going to change our inspection plan , and will do a key inspection by October 2010 during which we will focus on the areas for improvement which have been highlighted by respondents. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
