Care Home: Golden Years Rest Home

Annual service review Name of Service: Golden Years Rest Home The quality rating for this care home is: The rating was made on: two star good service 0 8 1 2 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Kevan Royston Date of this annual service review: 0 4 0 1 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service Address of service: 47/49 Shaftesbury Avenue Blackpool Lancashire FY2 9TW 01253594183 01253302100 Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Mrs Madeleine Christine Prenger Number of places (if applicable): Under 65 Over 65 0 21 The registered person may provide the following category of service only: Care home only - Code PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP The maximum number of service users who can be accommodated is: 21 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Golden Years is situated in a residential area of Blackpool, close to local Bispham shopping centre and transport. The home provides accommodation for 21 older people. There are three lounge areas and a separate dining room. The 18 bedrooms are ensuite with bathrooms and toilets on both floors. Aids and adaptations have been fitted to meet the residents needs. There is a lift for first floor access. The front and rear gardens are accessible to the residents and seating is provided. There is a statement of Purpose/Service user Guide, which is given to all prospective residents. This written information explains the care service that is offered, who the owners and staff are and Annual Service Review Page 2 of 6 0 8 1 2 2 0 0 8 what the resident can expect if he or she decides to live at the home. The fees for the home range from £335.00 - £385.00 per week. Additional variable charges are made for hairdressing and chiropody. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? The annual service review for Golden Years included the following : The last key inspection was undertaken on 08/12/08 when it received the quality rating of 2*. The person in charge was asked to complete an Annual Quality Assurance Assessment (AQAA) by us. The AQAA is a self-assessment and Data set, which providers are asked to complete each year and is one of the main ways that we can obtain information about how they are meeting the outcomes for people using the service. Completion of the AQAA gives providers the opportunity to tell us about their service and how well they think they are performing. This information allows us to develop a picture of the service being provided and target our inspection activity. Surveys were returned to us by people living in the home giving us their views about what it is like living at Golden Years. What the manager has told us about things that have happened in the home, these are called notifications and are a legal requirement. Information from previous inspections and any information received from organisations since the last inspection. What has this told us about the service? The owner of Golden Years completed the AQAA and sent it to us. The information provided was clear and showed us how the service was meeting the expectations and outcomes for people living at the home. The AQAA was detailed, clear and included what they did well and how they could improve the service. We received a number of surveys from people who live at the home asking them for their views on how the home is run, the responses were positive and included, Its a lovely Home. Evidence from the previous inspections, information supplied to us by the owner over the past year, what the owner tells us in the AQAA and comments from surveys returned, confirm equality and diversity issues are promoted within the home through discussion and training. This is to ensure residents are treated with dignity, respect and as an individual. One survey returned from a person who lives at the home said, I dont think they could get better caring people to work here. The owner explains in the AQAA that staff strive to preserve and maintain the privacy and dignity of people who live at Golden Years, to ensure they are supported for in a caring atmosphere. Comments from people who live at Golden Years and information in the AQAA confirm the home is maintained well, and improvements have been made to the inside and outside of the building to ensure people live in pleasant surroundings.The owner Annual Service Review Page 4 of 6 informs us in the AQAA a new wet room is being installed so that people who have mobility problems will have easier access to bathing facilities. Other improvements to the building include, new carpets in the dining room and some bedrooms redecorated. One person who lives at the home wrote, They keep updating things all the time, Its a lovely place to live. Training and development of staff continues to be ongoing for the management, to ensure staff have the skills and competencies to provide the support people who live at the home need. Information from previous inspection reports and the AQAA show a commitment to training to ensure staff keep developing skills and knowledge to ensure they are confident in their role at the home. The owner tells us of the high percentage of staff (90 ) who completed a National Vocational Qualification (NVQ) to level 2, which is a recognised qualification for people who work in care homes. One person who lives at the home wrote, The staff are competent and supportive. Since the last inspection the owner has kept us informed of any issues that have happened and how they have been dealt with. The owner and staff continue to provide a good service to people who live at the home and improve outcomes for everyone at the Golden Years. What are we going to do as a result of this annual service review? We will continue to monitor information about Golden Years and will carry out an inspection when required. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. 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