Latest Inspection
This is the latest available inspection report for this service, carried out on 21st April 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Greenfields Lodge Residential Care Home.
Annual service review
Name of Service: Greenfields Lodge Residential Care Home The quality rating for this care home is: The rating was made on: two star good service 2 7 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Andrea Goodall Date of this annual service review: 2 3 0 2 2 0 1 0 Annual Service Review Page 1 of 5 Information about the service
Address of service: 152a Stockton Road Hartlepool TS25 5BQ 01429232892 01429232252 Telephone number: Fax number: Email address: Provider web address:
www.voyagecare.com Milbury Care Services Ltd Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Number of places (if applicable): Under 65 Over 65 10 0 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Greenfields Lodge is a modern, purpose-built single storey building set in its own grounds. It provides a residential short-break service for up to 10 adults who have a learning disability. The home is located in a residential part of Hartlepool and in easy reach of the town centre and its amenities. The accommodation at Greenfields Lodge comprises of 10 fully furnished single bedrooms with private en-suites. There are also communal bathrooms and toilets, a large kitchen, two lounges, a dining room, snoozelum (sensory room), staff sleep over room and office space. The home has a garden area and there are car parking spaces for visitors and staff to the side and rear of the home. 2 7 0 1 2 0 0 9 Annual Service Review Page 2 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information we have received about Greenfields Lodge since the last inspection on 27th January 2009. We looked at the services Annual Quality Assurance Assessment (AQAA). This is a selfassessment document that the manager has completed to tell us how well outcomes are being met for the people who use this short break service. We sent surveys to guests, relatives and staff to ask for their views of how well Greenfields Lodge provides the short break service. We have also looked at any other information we have received, such as events or changes that the service has told us about. These are called notifications and it is important that care services keeps us up-to-date about anything that might affect the people who stay here or the running of the service. We have also looked at the previous inspection report to see what improvements the service has made since then. We spoke to the manager to talk about how the service is progressing. What has this told us about the service? Greenfields Lodge sent us the AQAA when we asked for it. It was very detailed and clear, and gave us all the information we asked for. Over the past few months Greenfields Lodge has been involved in a tendering process to see if its service was going to continue to have a contract with the local council. It has now been re-awarded the contract to provide a short break service for people with a learning disability. Despite the recent uncertainty, the service continued to make improvements where possible. For example, there is now more information in pictures for guests who use the service. It has also supported one guest to have a work placement for one day a week at the service. It has continued to offer guests a good range of activities in the local community. The service now has plans to improve the involvement of guests and their carers. For example it is going to re-introduce a committee for guests and relatives to discuss their views of the service. It plans to include guests and carers in recruiting new staff. Guests are to be more involved in planning menus and to take part in weekly grocery shopping trips to increase their independent living skills. Greenfields Lodge has arranged for a nutrition nurse to train staff in designing menus that meet different peoples cultural and dietary needs. There are plans to fit automatic door closures to all bedroom doors so guests can choose to use these for easy access to their bedrooms during their stay. The service has provided more training for staff in important areas, like infection control and safeguarding people. Of the 12 permanent staff, 9 have achieved a care Annual Service Review Page 3 of 5 qualification in working with people with a learning disability and 3 are working towards this. We received six surveys from guests. They all had many positive comments about the service at Greenfields Lodge and said that they enjoy staying here. They said that the service is particularly good at outings, meals, and personal care. One guest said, We go out on the bus and chill out. One person felt it would be better if there was a new minibus. Three people said that it would be better if there were new beds and redecoration. The AQAA shows that the service has plans to start redecorating bedrooms and will involve the views of guests in this. Guests also said it would be better if the garden was easier to access on their own and if it was enclosed so that they could use it safely. The manager agreed that this would be a real benefit for the people who come to stay here, and has discussed this with the Provider. We received four very positive surveys from relatives who said that they were usually or always satisfied with all aspects of the service. One relative said, The service has very friendly, caring staff. They give a good all-round service and the service users are keen to join in. I have 100 trust in the staff and the service provided. Another relative said, He loves going to Greenfields but also said it would be better if they did not have to book 6 months in advance. We received surveys from seven staff, and all commented very positively on meeting individual peoples needs, staff training, and supportive management. Staff said that Greenfields Lodge provides a wide variety of activities for guests and has a welcome and enjoyable atmosphere. Another staff said, Greenfields is a lovely place to work, everyone is very friendly and we all support each other. There were no requirements made at the last inspection. There have been no complaints about this service. The service continues to let us know about things that have happened since our last key inspection. Our judgement is that the service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 4 of 5 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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