Latest Inspection
This is the latest available inspection report for this service, carried out on 28th September 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Grove Road (48).
Annual service review
Name of Service: Grove Road (48) The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Caroline Mitchell Date of this annual service review: 2 7 0 8 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 48 Grove Road Walthamstow London E17 9BN 02085099875 Telephone number: Fax number: Email address: Provider web address:
evelynm@outlookcare.org.uk Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Outlook Care Number of places (if applicable): Under 65 Over 65 5 0 The maximum number of service users who can be accommodated is: 5 The registered person may provide the following category of service only: Care Home only - Code PC to service users of the following gender: Female whose primary care needs on admission to the home are within the following categories: Learning disability - Code LD Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 48 Grove Road is a care home that is operated by Outlook Care and is registered for five people with a learning disability. The home is situated in a residential area of Walthamstow and looks the same as the other houses in the road. The home is close to bus routes and the railway station, Walthamstow Central is within walking distance. Shops, restaurants, pubs, park and other community resources are also nearby. The home has five single bedrooms; one of these is on the ground floor and has an ensuite shower and toilet. The other four bedrooms are on the first floor and have their
Annual Service Review Page 2 of 6 own washing facilities. There is a separate lounge and dining room, a kitchen, toilets on both floors and an upstairs bathroom and at the back of the house there is a sensory garden. The Statement of Purpose for the home is made available on request and a copy is kept in the office. Every person living in the home and their relatives have been given a copy of the Service User Guide. The fees are £1,035.11 a week, this does not include hairdressing, toiletries, holiday spending money. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: 1) The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. 2) Surveys returned to us by people using the service and from other people with an interest in the service. 3) Information we have about how the service has managed any complaints. 4) What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. 5) The previous key inspection, which was conducted on 29/07/07 and the last Annual Service review, which was conducted on 19/09/08. 6) Relevant information from other organisations. 7) What other people have told us about the service. What has this told us about the service? The home was rated good at the last inspection in July 2007. The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. For instance, in the AQAA the manager told us about some of the improvements they had made since the last inspection, All service users who lives in this home has limited verbal communication and two of them have a visual impairment. The staff were more able to understand the needs, likes and dislikes of the service users by spending considerable amount of time to learn about the different ways of communicating with them, this either through body language, noise or facial expressions. One of the service user who does not like to be touch in anyway i.e. hands when cutting nails, feet when cutting toe nails and hair when combing, she continuously has shown signs that she is now more calm and friendly with everybody by following a suggestion to introduce a gradual massage, she is now receiving half a session of massage each week which she has started on just 15 minutes, she also now allow hairdresser to cut her hair without problem whereas she used to resist. It was suggested to produce a scrap book of a service user daily activities and achievement in order to recognise the individual efforts and aspirations. We have started to use a multi media system in order to have visual reference and understanding of the individual perform and communicate on daily basis as they are all non verbal. At the last inspection people living in the home told us that they were happy there. At the point of writing this report no information has been received to show that this has changed. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good Annual Service Review Page 4 of 6 outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by July 2010. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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