Care Home: Grove Villa

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Annual service review Name of Service: Grove Villa The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Mark Hemmings Date of this annual service review: 2 0 0 7 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service Address of service: 24-28 Mill Road Deal Kent CT14 9AD 01304364454 01304367489 grovevillacare@aol.com Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Mr Henry George Chamberlain,Mrs June Chamberlain,Mrs Jane Friend,Mrs Nicola Reseigh,Mr Tony Beales Conditions of registration: Category(ies) : learning disability Conditions of registration: The maximum number of service users who can be accommodated is: 24 The registered person may provide the following category of service only: Care home only - PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following category: Learning disability - LD Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Up to 24 people who have a learning disability can make their home in Grove Villa. The property is divided into three parts. There is the main house that is a two storey detached property. Then there is a new build single storey wing that is separate to the main house. To get to it you go down the garden. Attached to the new wing there is another older two storey property. All of the people who use the Service can have their own bedroom. Each bedroom has a private wash hand basin. Five of them also have a private shower and another six have a toilet as well as a shower. There are two main Number of places (if applicable): Under 65 Over 65 24 0 Annual Service Review Page 2 of 7 lounges and a number of bathrooms and toilets. The Service is in a quiet residential area of Deal. It is only a short walk to main shops. There is a bus stop nearby. There is plenty of off-street car parking. The Service has its own transport. The Registered Providers are private individuals. The range of fees charged currently for each person to live in Grove Villa runs from £545.00 to £950.00 per week. The amount actually charged depends upon the amount of support needed. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last Key Inspection that was completed on 5 August 2008. This included: The Annual Quality Assurance Assessment (the Assessment) that was sent to us by the Registered Provider. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the Service. It also gives us some numerical information about the Service. Information that the Manager has recently told us about how things are going in the Service. What the Registered Providers have told us about things that have happened in the Service. These are called notifications and are a legal requirement. The previous Key Inspection Report. What people who use the Service have said in the questionnaires that they have kindly completed for us. What has this told us about the service? The Registered Providers sent us their Assessment. It gives us some useful information about the Service. However, it is not that detailed and in future we will expect it to give us a much more thorough account of how things are going. The Assessment and what the Manager has told us, show that various improvements have been made since the last Key Inspection. These include things that make a direct difference to peoples everyday lives. For example, two of the lounges have been made larger so that there is more space to relax in comfort. Some additional windows have been fitted with new double glazed units. These make it easier to maintain a pleasant draught-free setting. Various parts of the accommodation have been redecorated to make them feel more homely and inviting. Another improvement has involved more social activities being undertaken both at home and with trips out. Other improvements are planned for the forthcoming year. These include further extending the range of social things that people can become involved in. At the time of the previous Key Inspection, we thought that things in general were going well for the people who use the Service. Therefore, there was no need for us to require the Registered Providers to make any specfic improvements. However, we did agree with the Manager that she would complete a small number of developments. Some of these she already had planned. These include the following things. Each person has an individual written plan of the support they will receive. We noticed that more information needed to be added to one of them. This was about how Annual Service Review Page 4 of 7 support workers should best help the person concerned if they become unwell. The Manager says that this has since been done. Another thing involved the use of a particular medicine that can be used by three people when they are becoming anxious or distressed. We thought that it would be a good idea to have more information written down to guide support workers when offering this medicine. The Manager says that the medicines in question are no longer in use. A further point involved the fact that the complaints procedure was not written in a very user friendly style. The Manager says that this has now been made much more easy to use. There were a couple of staffing issues too. One involved the need for the Registered Providers to take more detailed employment histories for two support workers. This was so that they can be sure that they have obtained all of the references they need. The other thing involved the need to make sure that all of the support workers are having the training that is intended for them. The Manager says that both of these points have been attended to and have been sorted out. A final thing was the need to correct some gaps in the programme of fire safety training. This is important because the level of fire safety protection available in the Service largely depends upon members of staff doing the right thing at the righ time if theres a fire safety emergency. The Manager says that the training arrangements in question are now fully up to date. In their answers to our questionniares people who live in the Service tell us that they are happy there. Theyre pleased with the help they receive. They think that they have good quality meals. People are supported to stay healthy and they are helped to seek medical attention as and when its needed. In our questionnaires for people who live in the Service, we ask about the medical attention they receive. Everyone says that they always get the medical assistance they need. Sensible arrangements are in place to assist people to take medicines in the manner intended by their doctors. These include the safe storage of medicines. Also, there are systems to ensure that medicines are given to the right person at the right time. The Assessment says that it is hoped that some people can be supported to become increasingly independent. The Manager says that this will include some people handling their own medicines. She says that this will only happen when someone wants to do so and when they can manage it safely and reliably. The Registered Providers have kept us informed about significant events that involve the people who live in the Service. There has not been that much. Since our last inspection, the Registered Providers have not received any complaints. We havent had any either about the Service. The Manager says that any complaints that may be received in the future will be fully investigated. Also, she says that they will be sorted out as quickly as possible. During most times of the day there are at least six support workers on duty. Theres a staff presence at night. Also, there are special security arrangements at night. Annual Service Review Page 5 of 7 Sensible things are done to help keep people safe. The Manager says that good standards of hygiene are achieved in the kitchen. The premises are fitted with an automatic fire detection system. This provides a high level of protection. The Manager says that the fire safety equipment and other things such as gas appliances are regularly checked. She says that they remain in good working order. Our overall judgement is that the Service continues to provide a good quality of care for the people who have made Grove Villa their home. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and we are going to complete a Key Inspection by 4 August 2010. However, we can inspect the Service at any time, if we have concerns about the quality of the Service or if we have concerns about the safety of the people using the Service. Annual Service Review Page 6 of 7 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). 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