Latest Inspection
This is the latest available inspection report for this service, carried out on 27th November 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Harpwood.
Annual service review
Name of Service: Harpwood The quality rating for this care home is: The rating was made on: two star good service 2 8 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Wendy Mills Date of this annual service review: 2 7 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Harpwood Seven Mile Lane Wrotham Heath Sevenoaks Kent TN15 7RY 01732882282 01732886833 admin@harpwood.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) Mrs Ann Macey-Lillie Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Marcford Limited Number of places (if applicable): Under 65 Over 65 0 50 The maximum number of service users who can be accommodated is: 50 The registered person may provide the following category/ies of service only: Care home only - PC to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - OP Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Harpwood has forty-two single and four shared bedrooms on the ground and first floors. The homes policy is to offer single bedroom occupancy with the capability of
Annual Service Review Page 2 of 6 2 8 1 0 2 0 0 8 providing residence to a couple wishing to have a shared room. Twenty-nine bedrooms have an en-suite facility. Residents have the benefit of a passenger lift. The home is approached by a long, uphill drive from the main road. There are extensive grounds surrounding the premises with two good-sized parking areas, one close to the home and one approximnately half way up the main drive. Bus services are nearby and the home is close to major road networks. Twenty-four hour support for residents is provided. This includes three members of staff on duty every night. All bedrooms and communal areas have call bells that enable residents to summon immediate assistance. The weekly fees range from £350 to £440. Additional charges are made for items such as private phone bills, newspapaers, hairdressing and chiropody. Further information about the fees and facilities that this home offers can be obtained by contacting the service directly. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last inspection. This included:The Annual Quality Assurance Assessment (AQAA) that the home is required to send us each year. The AQAA is a self assessment that focuses on how well outcomes are being met for the people using the service. Information we may have about how the service has managed any complaints. The previous key inspection and the results of any other visits we have made to the service in the past twelve months. Relevant information from other organisations. What other people have told us about the service. This includes the results of surveys sent to the people who use this service and their supporters. What has this told us about the service? The home returned the AQAA when we asked for it. This identified areas that have improved in the past year and others where further developments are planned. We were given good evidence that the views of the service users and other stakeholders are sought and acted upon. The last inspection report was positive and the home was judged to be good at this time. The AQAA assured us that the home has continued to make improvements. Regular meetings are held with the people who use this service to find out what they would like to do in respect of activities and to find out what they dishes they would like to see on the menus. The home has also introduced a better way of recording complaints and the actions taken to resolve them. The AQAA confirmed that the home values equality and diversity. There is a multicultural staff and a twelve week staff induction course includes training in this area. Regular appraisal and supervision ensure that staff have understood the need to treat each person as an individual and to respect the choices they make. The AQAA told us that activities in the home have improved and there are now two carers who take the lead for activities. This has led to a more relaxed atmosphere although not all the people who use this service choose to join in organised activities. The last inspection confirmed that the home makes appropriate checks on all new staff. These checks include Criminal Records Bureau (CRB) checks and two written references as well as checks on previous employment history and telephone checks where indicated. We sent surveys to some of the people who use this service. Those that were returned contained positive comments about the service and the care it provides. One comment Annual Service Review Page 4 of 6 was, Harpwood excels in care, another said, The staff are so cheerful and nothing is too much trouble for them. Since the last inspection the deputy manager has undergone further training and has now become the registered manager for the home. This has given clearer lines of organisation roles and responsibilities for the management of the home. What are we going to do as a result of this annual service review? There will be no change to the inspection plan as a result of the Annual Service Review. It should be noted that we can inspect at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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