Latest Inspection
This is the latest available inspection report for this service, carried out on 1st July 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Haslington Residential Home.
Annual service review
Name of Service: Haslington Residential Home The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Sarah Montgomery Date of this annual service review: 0 1 0 7 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Cobham Terrace, Bean Road Greenhithe Kent DA9 9JB 01322383229 01322380556 Haslingtonhome@aol.com Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Mrs Carol Anne Jansz,Mr Edward Raphael Jansz Number of places (if applicable): Under 65 Over 65 46 0 0 46 The maximum number of service users to be accommodated is 46. The registered person may provide the following categories of service only: Care home only - (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Dementia - over 65 years of age (DE(E) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Haslington Residential Home provides residential accommodation for up to 46 older people with dementia requiring personal care. Following the completion of a major extension and refurbishment of the original building there are now 46 single bedrooms, of which 32 have en-suite facilities. Bedrooms are situated on the ground, first and second floors with access assisted by two passenger lifts. All rooms used by residents
Annual Service Review Page 2 of 6 are connected to the nurse call alarm system. Each floor has sitting and dining facilities. The home has a range of communal WCs, bath and shower (wet) rooms. The home is staffed 24 hours, including four awake staff at night. The home is located near to the Bluewater shopping complex. Rail and bus services operate nearby. Residents, visitors and staff have access to newly landscaped terraces. On and off site car parking is available. A copy of the latest inspection report is kept in the dining room on the 2nd floor. Fees at the time of the 2008 report ranged from £410.82 to £546.00 per week. Please contact the home for current fees. Additional charges are payable for chiropody, hairdressing, toiletries, individual newspapers, dry cleaning, some external activities, escorting to hospital outpatient appointments and special equipment. Current activities include musical bingo, seasonal planting, quizzes, sing-a-longs, bowls and trips to Bluewater for coffee. A monthly religious service also takes place. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home returned the annual quality assessment (AQAA). It identified areas that have improved in the last year, and others where further developments are either planned or would benefit residents. This included evidence that the service seeks the views of residents and other stakeholders. The home was last inspected on the 22nd July 2008. Following this inspection it was given a quality rating of excellent. The report from this inspection was very positive and no requirements or recommendations were made. Residents were positive about the service they were receiving, with positive comments also from relatives and other stakeholders. The AQAA indicated a range of areas where the home has sustained excellent quality outcomes for residents across all national minimum standards. In particular the home continues to have a person centred approach, and has worked hard in ensuring all staff are trained to understand and deliver a service which is focussed on engaging with residents, and is not task led. Monthly relative forums have been set up, and the management meet with residents weekly for tea, cake and a chat. These meetings have proved valuable, and changes are being made to the service in response to residents comments and views about the home. One of these changes is changing the decking area in the upper garden as some residents were disturbed by the light colour of the new bridge area. Information from the AQAA also told us that the home continues to work sucessfully with people who have complex and increasing needs. The home acknowledges that the excellent support recieved from their General Practitioner and District Nurse team in Annual Service Review Page 4 of 6 respect of supporting people with complex needs, enables this service to continue. Staff continue to receive regular training, and the majority of the team have a National Vocational Qualification. The service user guide has been updated and improved. The home are planning further improvements to it by adding photographs. The AQAA indicates that the home is continually looking at ways to improve the service, and they have told us about planned ongoing renovation. This includes putting a memory lane on the medium dependency unit, extending the activity area to the garden, and continuing to train staff in the ethos of the home. What are we going to do as a result of this annual service review? There will be no change to the inspection plan, and the Commission will do a key inspection by 22nd July 2011. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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