Care Home: Havengore House

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What the care home does well The environment was clean and homely. Staff were friendly and supportive towards residents. Documentation was orderly and located with ease. There were effective management audit tools in place. Residents and relatives were positive about the home. The manager and provider were pro-active and demonstrated commitment to providing continuing positive outcomes for residents. What the care home could do better: This inspection was very focused in nature and we did not assess all key standards. We did not note any requirements as a result of the visit. The medicine trolley was not secured to the adjacent wall, but arrangements by the provider had been made for this to be addressed by the end of the day. Random inspection report Care homes for older people Name: Address: Havengore House 27 Fairfield Road Eastwood Leigh On Sea Essex SS9 5RZ two star good service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Ann Davey Date: 1 0 0 5 2 0 1 0 Information about the care home Name of care home: Address: Havengore House 27 Fairfield Road Eastwood Leigh On Sea Essex SS9 5RZ 01702529243 Telephone number: Fax number: Email address: Provider web address: anne.shum@btinternet.com Name of registered provider(s): Name of registered manager (if applicable) Hayley Amanda Atkins Type of registration: Number of places registered: Conditions of registration: Category(ies) : Mrs Anne Sik Yee Shum,Mr Cheuk Wah Shum care home 20 Number of places (if applicable): Under 65 Over 65 6 20 dementia old age, not falling within any other category Conditions of registration: Date of last inspection Brief description of the care home 0 0 Havengore House is registered to provide personal care and accommodation for twenty older people over 65 years of age including six places for residents who have been diagnosed with dementia. The home is located at the end of a short private road of a quiet residential street in Eastwood. The premises are situated within a short walking distance of bus routes which have direct links to Rayleigh and Southend. Care Homes for Older People Page 2 of 8 Brief description of the care home The homes Statement of Purpose and Service Users Guide are available upon request. The current fees range between £430 - £520 per week depending of the type of bedroom required or available, the assessed care needs and source of funding (i.e. local authority or private). Full details can be obtained from the provider or manager. Care Homes for Older People Page 3 of 8 What we found: The last key inspection was undertaken on 6th June 2007. Annual Service Reviews were undertaken on 14th November 2008 and 3rd December 2009. The home sent us a completed Annual Quality Assurance Assessment on 3rd December 2009. This random inspection focused on specific aspects and lasted three and half hours. This included looking at the information available to stakeholders, the care planning system, health records, staff records, the complaint recording system, the environment and management monitoring tools. We spoke with the registered provider, manager, staff and residents. Prior to the inspection, we had received eight completed surveys from residents (some had been completed by relatives on their behalf) and four completed surveys from members of staff. The comments about the home within these surveys was positive. The Statement of Purpose and Service Users Guide were both available. This provided information about the service to all stakeholders. We looked at various elements of two residents pre-admission assessments, their care plans and risk assessments. Both sets of documentation were detailed and current. We noted that the respective resident and their relatives had been involved in the care planning process. We looked at various elements of the medication administration recording system. The records we assessed were current and orderly. We looked at the medication storage system. Medicines were stored in a trolley which was located in a corridor outside the main office. We noted that the trolley was not secured to the wall. The provider confirmed that this would be addressed by the end of the day. We have not therefore made this observation a regulatory requirement within the report. The manager advised us that the home has a good relationship with health and social care professionals. We saw records to demonstrate that residents had received a balanced and varied diet. The home had recently received an inspection by Southend Council, Food Hygiene and Food Standards Department and had been awarded a 5* rating. The complaints procedure was displayed in the main corridor. The homes complaints recording process was robust. We discussed the homes policy on safeguarding vulnerable adults from harm. This was robust. The environment was comfortable, clean and warm. The bedrooms we saw were comfortably furnished and contained items of personal belongings. The utility areas were clean and orderly. The garden and patio areas were user friendly and residents confirmed that they use them in the good weather. There were generic environment and safe working practice risk assessments in place. We looked at various elements of a recruitment record belonging to the most recent member of staff. This had been completed by the provider. We were shown a current staff training programme and noted that records were available to demonstrate that staff had received regular supervision sessions. We saw records to demonstrate that there had Care Homes for Older People Page 4 of 8 been regular resident and staff meetings. The manager demonstrated that the home had robust management monitoring tools in place. The registered provider visits the home twice weekly. The ground and second floor offices were orderly and all records requested by us were located with ease. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 7 of 8 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. 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