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Care Home: Hazlemere Lodge

  • Cedar Avenue Hazlemere High Wycombe Buckinghamshire HP15 7DW
  • Tel: 01494767800
  • Fax: 01494767888
  • Planned feature Advertise here!

Hazlemere Lodge is a care home providing nursing care to 32 older people, and care to 16 frail elderly residents and 16 residents with a diagnosis of dementia.Annual Service Review Number of places (if applicable): Under 65 64The home is divided into 4 groups of 16; each group has a good-sized lounge, dining area and small kitchen area. All bedrooms are single occupancy and have en-suite facilities. The home is comfortably furnished and well decorated. The gardens have been landscaped and provide a safe and attractive area for residents to enjoy in the better weather. The home is situated next to a school and is within walking distance of shops and the bus route.Annual Service Review

  • Latitude: 51.657001495361
    Longitude: -0.71299999952316
  • Manager: Mrs Helen Brooks
  • Price p/w: -
  • UK
  • Total Capacity: 64
  • Type: Care home with nursing
  • Provider: Heritage Care Ltd
  • Ownership: Voluntary
  • Care Home ID: 7821
Residents Needs:
Dementia, Old age, not falling within any other category

Latest Inspection

This is the latest available inspection report for this service, carried out on 17th July 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

For extracts, read the latest CQC inspection for Hazlemere Lodge.

Annual service review Name of Service: Hazlemere Lodge The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Mike Murphy Date of this annual service review: 1 7 0 7 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service Address of service: Cedar Avenue Hazlemere High Wycombe Buckinghamshire HP15 7DW 01494767800 01494767888 Telephone number: Fax number: Email address: Provider web address:   www.heritagecare.co.uk Heritage Care The registered provider is responsible for running the service Name of registered provider(s): Name of registered manager (if applicable): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: The maximum number of service users to be accommodated is 64. The registered person may provide the following category/ies of service only: Care home with Nursing (N) to service users of the following gender: Either Whsoe primary care needs on admission to the home are within the following categories: Old age- not falling within any other category - (OP) Dementia (DE) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Hazlemere Lodge is a care home providing nursing care to 32 older people, and care to 16 frail elderly residents and 16 residents with a diagnosis of dementia. Annual Service Review Page 2 of 7 Number of places (if applicable): Under 65 Over 65 64 0 0 64 The home is divided into 4 groups of 16; each group has a good-sized lounge, dining area and small kitchen area. All bedrooms are single occupancy and have en-suite facilities. The home is comfortably furnished and well decorated. The gardens have been landscaped and provide a safe and attractive area for residents to enjoy in the better weather. The home is situated next to a school and is within walking distance of shops and the bus route. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information we have received, or asked for, since the last key inspection or annual review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessement that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information about how the service has managed any complaints and concerns. Feedback received through five survey forms returned by the date of this review. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The report of the previous key inspection which was carried out in July 2008. Relevant information we may have received from other organisations and what other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. The home has informed us that it seeks the views of users of the service and other stakeholders through; its arrangements for reviewing care plans, monthly visits by senior managers (under Regulation 26), multidisciplinary care reviews, the organisations complaints processes, an annual audit, annual survey of users, staff team meetings, and meetings with families. As a result of these activities the home reports that it has improved care plans to develop a more person centred approach which incorporates the views of users - it is expected that this will be fully implemented by the end of 2009. The organisations catering advisor meets regularly with the cooks to monitor the quality and nutritional standards of the food provided to users and the home has carried out an audit of the kitchen and provision of meals. It has established respite care to enable prospective residents to try out the home and also to form part of the support package to carers (in this context usually a member of the persons family). Since the last key inspection in July 2008 the home has made a number of improvements to the environment including: purchasing new furniture, new crockery, the purchase of large flat screen televisions, installing new flooring in some areas, and a new fireplace in the high needs care area. In terms of activities its is improving the sensory garden and planting more vegetable beds, training activity staff in therapeutic hand and body massage, introducing a range of new activities for people with dementia, encouraging families to support activities, and is organising summer garden parties and booking outside entertainers and Annual Service Review Page 4 of 7 musicians to perform in the home. In terms of staffing the registered manager reports that Heritage Care have organised an intense recruitment drive. It has advertised locally, carried out leaflet drops to local homes, organised an open day for prospective care staff and nurses, participated in job fairs, and engaged work experience students from local schools. In staff training and development, over the past twelve months the registered manager reports that; the deputy manager has completed management training and is close to completed the NVQ4, the lead nurse has completed leadership and management training, key staff have attended training on the Deprivation of Liberty Safeguards, seven staff have commenced NVQ training at level 3, a link trainer has been appointed for the induction of new staff, and staff have been trained in a new IT system (Easi-Log). Over the next twelve months the home intends to: improve the environment in the dementia care unit, improve its brochure and marketing for the dementia care service, and provide a more comprehensive information pack for people considering using the home. For care services it intends to extend the use of a tool for nutritional screening to all care areas, develop new staff training programmes in liaison with the Aged Care Channel (an IT based training resource for services for older people), implement further aids to daily living based on guidance from the Alzheimers Society, implement guidance on end of life care based on the Quality Gold Standards framework, improve infection control measures, and attend a course to be run by Buckinghamshire County Council on its new dementia strategy. The home plans to introduce dementia care mapping after training staff in the technique. Further improvements to the environment are planned. These include redecoration where required and the acquisition of new garden furniture. Five survey forms were returned for his inspection. A user respondent expressed mixed views. The person reported that they usually receive the care and support they need, that they usually get the medical care they need and that the home is usually fresh and clean. The person expressed a high level of dissatisfaction with staffing levels, the quality and variety of the food, communication with their family, and with the amount of contact with the manager. The person said that during their time in the home clothing had gone missing and that they had not had a key worker for some time. They also said they felt that their was no one to speak to informally and that they did not know how to make a formal complaint. Social and Health Care professional respondents generally expressed satisfaction with the home. One respondent thought that the managers were pleasant/reliable/caring while another wrote that the home does well in providing individual care, that it had good and caring staff and maintained a good relationalship with that particular professional discipline. However, one respondent also said that the home should stop using agency staff who have no ownership of duties. Who have little knowledge re patients, that more staff are required on the dementia care unit, and that the home should have the ability to order equipment (such as chair raisers) necessary for users. Another thought that the service could be improved by using advance care plans in Annual Service Review Page 5 of 7 order to reduce acute hospital admissions or urgent 999 calls. A staff respondent generally expressed satisfaction with the home and thought that there were usuallyenough staff to meet individual needs. The person said that the home does well in terms of Training, Caring, Support, (and the) Protection of whistle blowers. However, the person felt that Induction (could be) more thorough. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown that in general their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and will do a key inspection by 23 July 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people living there. Annual Service Review Page 6 of 7 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 7 of 7 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!

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