Latest Inspection
This is the latest available inspection report for this service, carried out on 8th July 2010. CQC found this care home to be providing an Good service.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Heather Lane, 74.
What the care home does well Heather Lane provides a clean and comfortable home for people. The communal areas are very homely and people had personalized bedrooms. Staff spoken with appeared aware of peoples preferences and some staff had worked in the home consistenty for a number of years. The documentation relating to the care of people was very good and had been revised to meet the need for clear information for people. The Statement of Purpose, Safeguarding and Complaints procedures and the care review format had been produced with consideration for clear information. On the second day of the inspection we had the impression of a relaxed Saturday afternoon, and we spoke with people who live in the home who indicated their satisfaction with Heather Lane. What the care home could do better: We did not make any good practice recommendations or requirements as a result of this inspection Random inspection report
Care homes for adults (18-65 years)
Name: Address: Heather Lane, 74 Heather Lane, 74 Yiewsley Middlesex UB7 7AU two star good service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Susan Woolnough-Singh Date: 0 8 0 7 2 0 1 0 Information about the care home
Name of care home: Address: Heather Lane, 74 Heather Lane, 74 Yiewsley Middlesex UB7 7AU 01895421947 Telephone number: Fax number: Email address: Provider web address: lifeopportunitiestrust.co.ukwww.lifeopportunitiest r Name of registered provider(s): Name of registered manager (if applicable) Mary Teresa Buckley Type of registration: Number of places registered: Conditions of registration: Category(ies) : Life Opportunities Trust care home 3 Number of places (if applicable): Under 65 Over 65 0 learning disability Conditions of registration: 3 The maximum number of service users who can be accommodated is: 3 The registered person may provide the following category of service only: Care Home only - Code PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Learning disability - Code LD Date of last inspection Brief description of the care home 74 Heather Lane is a registered home that offers support for three people with learning difficulties. The building is owned and maintained by Shepherds Bush Housing Association. Life Opportunities Trust manages the service. The house is situated in a residential area of Yiewsley with the shopping centres of Uxbridge and West Drayton
Care Homes for Adults (18-65 years) Page 2 of 8 Brief description of the care home accessible by public transport. The ground floor has a large lounge, kitchen, one bedroom and a shower room. The first floor consists of two bedrooms, a bathroom and a sleeping-in room/office. There is an attractive rear garden. Care Homes for Adults (18-65 years) Page 3 of 8 What we found:
We visited the home on two separate occasions, on the 21st May 2010 and 12th June 2010. We toured the home, met with people who use the service, and staff. We looked at key records such as care plans and health and safety documents. We checked that safeguarding and complaints policies are available for people who use the service and their families. We spent time with two people, talking about life in the home and looking at their bedroom. The bedrooms seen reflected peoples individuality and we could see that people were proud of these. Both bedrooms were clean and pleasantly decorated and furnished. One person when asked said she went shopping with staff and was keen to show an attractive wardrobe of clothes. We were informed by staff that Life Opportunities Trust were having a social gathering and people who use the service from different homes were invited to take part in LOTs Got Talent. We were given a demonstration of one persons well rehearsed entry. People we spoke with talked about their family and daily activities including their weekly schedule for the Day Centre. We looked at the weekly day activity schedule and could see that two people attend a Day Centre twice a week and one person goes to a Drop in Centre daily. We were informed by staff that social activities are prearranged with staff when they are on duty. Two people had been out with staff the previous weekend to a local beauty spot. One person had been away over the weekend to a caravan site and one person had two summer holdays booked for the comming months. One person has days out and this is more suited to her particular needs, the staff explained. We observed that people were happy and relaxed on the day of the inspection visit. Health Care needs and appointments are recorded on the care plan. We looked at the storage arrangements and recording procedures for the administration of medication. A monitored dosage system is used, this is stored securely in cabinet. The Medication Administration Records were consistently completed. The home sent us the Annual Quality Assurance Assessment when we asked for it. This confirmed that policies for Safeguarding Adults and the Prevention of Abuse are in place. A copy of the Complaints Procedure was on display. This is presented in clear, plain English with sketches of the various types of abuse to give a visual aid. The stages of abuse reporting are explained and external contact numbers are given such as the Social Services Department and the Samaritans. We were shown around the home. We could see that all areas of the home are very well maintained. The decor and furnishings are kept to a good standard. The garden was neat and well maintained. We were informed that one person likes to garden with staff. The home is managed by a Housing Association. The fire doors had recently been replaced. Staff record maintenance tasks to be reported to the Housing Association. We noted the
Care Homes for Adults (18-65 years) Page 4 of 8 tiles in the down stairs bathroom were old, but safe and clean. Five staff work in the home including the Registered Manager. The Manager works full time and the staff work on a part time basis. The home is not staffed during the day when people are out at a Day Centre or other day provision. There is a minimum of one member of staff on duty, and sometimes two. On the first day of the inspection we arranged to visit the home and one member of staff came in early. People who use the service were still at their day centre. The second visit was unannounced and took place on a Saturday afternoon. Two staff were on duty with with the three people who live at the home. We asked for and were given a copy of the mandatory training record. This covered the period 2008 - 2010. Staff had received annual moving and handling training in 2010, fire safety, first aid, safeguarding vulnerable adults and food hygiene training, this had taken place in 2008/2009. Staff had received training on medication and dementia in 2009. We looked at the staff roster covering a two week period. This indicated the minimum level of staff on duty. We asked what arrangements were in place if for instance a person was unable to attend their day service. We were informed that the member of staff who sleeps in over night would stay on duty. In an emergency, a member of staff from another Life Opportunities Trust home, situated in close proximity, would be asked for assistance. We asked the home to complete an Annual Quality Assurance Assessment, this covers how the home is meeting the National Minimum Standards for Younger Adults and sets out improvements made and future improvements. We could see from this that the Registered Manager had reviewed the service. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Adults (18-65 years) Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action Care Homes for Adults (18-65 years) Page 6 of 8 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations Care Homes for Adults (18-65 years) Page 7 of 8 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Adults (18-65 years) can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Adults (18-65 years) Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
