Latest Inspection
This is the latest available inspection report for this service, carried out on 8th February 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Heatherdale Healthcare Ltd.
Annual service review
Name of Service: Heatherdale Healthcare Ltd The quality rating for this care home is: The rating was made on: two star good service 1 0 1 2 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Justine Williams Date of this annual service review: 2 1 1 2 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 204 Hempstead Road Hempstead Gillingham Kent ME7 3QG 01634260075 01634361123 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Heatherdale Healthcare Ltd Number of places (if applicable): Under 65 Over 65 0 37 The maximum number of service users to be accommodated is 37 The registered person may provide the following category of service: Care home with nursing (N) to service users of the following gender: Either whose primary care needs on admission to the home are within the following category : Old age, not falling within any other category (OP) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Heatherdale Healthcare Limited occupies a purpose built detached premises, with accommodation for residents on two floors. The premises are registered as a care home with nursing for 37 service users. The Home has a shaft lift and other mobility aids that enable it to accommodate wheelchair users. There is allocated car parking to the front of the building and a
Annual Service Review Page 2 of 6 1 0 1 2 2 0 0 8 pleasant garden to the rear. The Home is situated in a residential area, with local shops, public transport and other community facilities within the vicinity. The Manager employed at the Home has worked in the role of matron for a number of years. The proprietor, Mr Wills, is very much involved in the Home and works closely with the Matron in overseeing the daily running of the Home. The fees ranged from £557.00 to £603.25 per week at the last inspection. Further information can be given by the home. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included the following, The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. At the last inspection 1 requirement and 3 recommendations were made. The requirement was to review the management structure, this has been addressed, a deputy manager is now in post, as well as a lead clinical nurse. The recommendations were to review care plans monthly, to provide staff with more in depth medication training and to review the numbers of staff working in the kitchen. According to information provided in the AQAA the care plans are now being reviewed monthly and medication training along with other training updates are organised for staff regularly. The duty rota now clearly shows what staff are on duty and in what capacity, and indicates that adequate staff are on duty for ancillary duties. In addition the home has plans for improvement for the next 12 months these plans include improving the response times for answering call bells, gathering more detailed information on residents social interests in order to provide better activities, and the recruitment of a registered nurse skilled in management and understanding of equality and diversity and the mental capacity act. People living in the home always tell us that they are happy there. They are particularly pleased with the activities and entertainment. One comment was there is Annual Service Review Page 4 of 6 a selection of things to do which I have a choice of, gardening, craft work etc other comments included the home is friendly, and there is nothing they could do better We received comments from health and social care professionals, they continue to be satisfied with the quality of the care particularly since the recent recruitment of more senior staff, including a deputy manager. One comment was since the recent change in staff the whole atmosphere and efficiency in heatherdale has improved A couple of comments were made by professionals who visit the home and also by 2 people living at the home regarding sometimes having to wait for assistance, or their not being enough staff. This was discussed with the manager who said she was aware of this issue and is already taking steps to review the wait times for answering buzzers, and to ensure that residents at the home receive the assistance they require without having to wait. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 10th December 2010 However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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