Care Home: Heathlands Residential Home

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What the care home does well The service makes sure that it writes things down very carefully, so that everybody knows what people need and how staff are going to help them. The home make sure that people are helped in a way that they prefer by asking them to agree to how they are to be helped. The home has written down what help people need to make sure that they stay as healthy as they can and support people to get any additional health care, as necessary. Medicine is given by staff who are properly trained and know how to give it safely. The home make sure that people are not badly treated by anyone, they listen to what people say to them and know what to do if they are worried that people do not feel safe. People feel safe in the home and are happy to talk to staff if they have any worries or concerns. People who live in the home are happy to talk about their lives some of their comments included, `I am very happy,it is a wonderful place to live`, `The staff are very helpful to me`, `very good home`, `everything satisfactory`, `caring and friendly staff`, `I`m very happy with the care mum is getting`, `really caring and staff take time they`re not rushed`, `the home is clean and colourful, staff are very helpful and friendly`,`it`s a lovely place, the staff couldn`t be kinder`, `staff always have time for you and listen to what you`re saying`, `I feel very safe here much safer than when I was at home`, `visitors and family are always welcome`, `I really hope that I can stay here for the rest of my life I feel so safe and know that if I need anything I only have to ask`, `I feel so relaxed and peaceful here`. Another professional who is a regular visitor to the home said that she feltthat people received good care, the home always ask for help and advice as necessary and she had never seen staff be anything but respectful and sensitive to peoples` needs. The home is run by a very experienced manager who knows what people need and works very closely with the staff team and the people who live in the home. The people who live in the home are very involved in making any changes to improve their lives. The home make sure that they regularly check that they are giving people the best possible care. What the care home could do better: The home continues to provide an excellent service and the people who live there are very happy with the care they receive. There are no requirements or recommendations as a result of this random inspection visit. The requirement made at the last key inspection visit has been met and staff records are now kept on the premises. Random inspection report Care homes for older people Name: Address: Heathlands Residential Home Crossfell Wildridings Bracknell Berkshire RG12 7RY three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Kerry Kingston Date: 2 7 0 5 2 0 1 0 Information about the care home Name of care home: Address: Heathlands Residential Home Crossfell Wildridings Bracknell Berkshire RG12 7RY 01344425650 01344302427 linda.parsons@bracknell-forest.gov.uk www.bracknell-forest.gov.uk Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Mrs Linda Frances Parsons Type of registration: Number of places registered: Conditions of registration: Category(ies) : Bracknell Forest Borough Council care home 41 Number of places (if applicable): Under 65 Over 65 0 41 dementia old age, not falling within any other category Conditions of registration: Date of last inspection Brief description of the care home 41 0 Heathlands is a purpose built residential home registered to accommodate up to fortyone people. There are bedrooms on both ground and first floors and all rooms are single occupancy. The home is operated by Bracknell Forest Borough Council and is located in a residential area in Bracknell, with local shops available nearby. The home provides a choice of three main lounge areas with smaller seating areas available separate from these. Service users also have the choice of two dining rooms. Care Homes for Older People Page 2 of 8 Brief description of the care home The home has two main enclosed garden areas with keypads on exit gates, to enable service users to move freely and safely within the gardens, which provide areas of lawn, paved paths and patios, and seating in various areas, with shade available, as well as some sensory planting. There is also a first floor terrace where service users may sit outside. The fees are £605 per week. Care Homes for Older People Page 3 of 8 What we found: We found that Heathlands is still providing an excellent service to the people who live there. The last key inspection on this service was completed on the 20th of June 2007. This is a report for the random inspection, which included a routine unannounced site visit to the service. This took place between 9.45 and and 2.00 pm on the the 27th of May 2010. The information was collected from an Annual Quality Assurance Assessment, a document sent to the service from the Care Quality Commission and completed by the registered manager, Linda Parsons, surveys returned to us by nine people who use the service and four surveys returned to us by staff who work in the home. Discussions with nine people who live in the home and the the manager took place. Limited observation of people and their interactions with staff took place during the visit to the home. Reviewing records of the people who use the service and other records and procedures was also used to collect information on the day of the visit. All information received by the Commission since the last inspection, about this service was also taken into account when producing this random inspection report. What the care home does well: The service makes sure that it writes things down very carefully, so that everybody knows what people need and how staff are going to help them. The home make sure that people are helped in a way that they prefer by asking them to agree to how they are to be helped. The home has written down what help people need to make sure that they stay as healthy as they can and support people to get any additional health care, as necessary. Medicine is given by staff who are properly trained and know how to give it safely. The home make sure that people are not badly treated by anyone, they listen to what people say to them and know what to do if they are worried that people do not feel safe. People feel safe in the home and are happy to talk to staff if they have any worries or concerns. People who live in the home are happy to talk about their lives some of their comments included, I am very happy,it is a wonderful place to live, The staff are very helpful to me, very good home, everything satisfactory, caring and friendly staff, Im very happy with the care mum is getting, really caring and staff take time theyre not rushed, the home is clean and colourful, staff are very helpful and friendly,its a lovely place, the staff couldnt be kinder, staff always have time for you and listen to what youre saying, I feel very safe here much safer than when I was at home, visitors and family are always welcome, I really hope that I can stay here for the rest of my life I feel so safe and know that if I need anything I only have to ask, I feel so relaxed and peaceful here. Another professional who is a regular visitor to the home said that she felt Care Homes for Older People Page 4 of 8 that people received good care, the home always ask for help and advice as necessary and she had never seen staff be anything but respectful and sensitive to peoples needs. The home is run by a very experienced manager who knows what people need and works very closely with the staff team and the people who live in the home. The people who live in the home are very involved in making any changes to improve their lives. The home make sure that they regularly check that they are giving people the best possible care. What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 7 of 8 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Older People Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. 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