Latest Inspection
This is the latest available inspection report for this service, carried out on 22nd January 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Hevercourt.
Annual service review
Name of Service: Hevercourt The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Gary Bartlett Date of this annual service review: 1 4 1 2 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Goodwood Crescent Gravesend Kent DA12 5EY 01474363690 Telephone number: Fax number: Email address: Provider web address:
www.kcht.org Avante Care and Support Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Number of places (if applicable): Under 65 Over 65 46 0 0 46 The maximum number of service users to be accommodated is 46. The registered person may provide the following category/ies of service only: Care home only - (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category (OP) Dementia (DE). Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Kent Community Housing Trust has changed its name to Avanti Care and Support. Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Hevercourt is a large detached building in a residential area on the outskirts of Gravesend. The home is owned and operated by Avante Care and Support and provides 24 hour care and support for older people with dementia. There is a shaft lift serving all three floors with bedroom accommodation on the
Annual Service Review Page 2 of 6 ground, first and second floors and other services (i.e. kitchen, lounges, smoking room, visitors room, hairdressing salon, activities room, medical room and staff room) on the ground floor. There are some local amenities close to the home and there is also a minibus available. There are extensive car parking facilities at Hevercourt and two enclosed gardens at the rear of the building. Information about the fees can be obtained from the home on request. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The Annual Quality Assurance Assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? At its last Key Inspection, conducted on 26th March 2008, this care home was rated as a two star good service with judgments of excellent for the Daily Life and Social Activities outcome group and good for all other outcome groups. No requirements were made. An Annual Service Review was conducted on 5th January 2009 and assessed the home as still providing a good quality service. We had planned to conduct a Key Inspection by 28th February 2010, but within a risk assessed regulatory framework have made the judgement to do an Annual Service Review instead. The home sent us their Annual Quality Assurance Assessment, (AQAA) when we asked for it. It was clear and generally gave us the information we asked for. There is evidence from the AQAA that the home is continuing to look at ways of improving what it does to ensure good outcomes for those living there. This includes an improvement to the care plans and a more person centred approach to the care they offer. Parts of the building have been redecorated or refurbished and there is more effective infection control. More staff are qualified and there has been training in the Mental Capacity Act. Hevercourt has made closer contact with the Darenth Valley Liaison Team to give assistance in dietary and mobility support. Quality assurance systems are in place. The home consults with the residents and their relatives and acts on their feedback. The timing in Forums is being changed to make them more accessible. Although Quality Circles are still not well attended by residents relatives, the home is still holding them in the hope of improved attendance. At these meetings peoples opinions on the service are sought and acted on when practicable. Annual Service Review Page 4 of 6 The AQAA indicates the home received two complaints in the last twelve months. Neither was upheld and both were dealt with in a timely manner. The Commission has not directly received any information about complaints regarding the service in that time. There has been one safeguarding alert in the last twelve months. The home actively promotes equality and diversity. Avante Care and Support encourages recruitment from various nationalities and promotes an equal opportunities policy. The AQAA indicates the home employs people of a wide range. The home continues to let us know about things that have happened and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 28th February 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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