Latest Inspection
This is the latest available inspection report for this service, carried out on 6th October 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for High Hilden.
Annual service review
Name of Service: High Hilden The quality rating for this care home is: The rating was made on: three star excellent service 1 7 1 2 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Sarah Montgomery Date of this annual service review: 0 6 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: High Hilden Close Tonbridge Kent TN10 3DB 01732353070 01732353078 highhilden@btconnect.com www.highhilden.co.uk High Hilden Ltd Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Number of places (if applicable): Under 65 Over 65 0 40 The maximum number of service users to be accommodated is 40 The registered person may provide the following category of service only: Care home only(PC) to service users of the following gender: Either whose primary care needs on admission to the home are within the following category : Old age, not falling within any other category (OP) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service High Hilden has been a residential care home for the elderly since 1946. It is registered with the Charities Commission. A board of Trustees consisting of a chairman and eight other members governs the home. The Trustees provide their services on a voluntary and unpaid basis. High Hilden is registered for up to 40 older people, but only offers shared accommodation in specific instances, otherwise all clients are offered single rooms over
Annual Service Review Page 2 of 6 1 7 1 2 2 0 0 8 the ground and first floors. There are office facilities, a meeting room, an activities room, a hairdressing salon, a staff room, storage facilities and a visitors suite on the second floor. All floors are accessible by two shaft lifts as well as staircases. The house is surrounded by extensive grounds and has car parking for visitors to the front, and ambulance bay and staff car parking to the side. High Hilden is about one mile from Tonbridge town centre and the main line train station and there is a bus stop at the end of the Close. Please contact the home for information about weekly care fees. The fees at High Hilden include chiropody care. Additional charges that are not covered by fees include hairdressing, newspapers, toiletries, clothing and some outings. The last inspection report can be located on the hallway table at the main entrance of the home. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home returned the annual quality assessment (AQAA). It identified areas that have improved in the last year, and others where further developments are either planned or would benefit residents. This included evidence that the service seeks the views of residents and other stakeholders. The last report was very positive and no requirements were made. Residents were positive about the service they were receiving, with positive comments also from relatives and other stakeholders. The AQAA indicated a range of areas where improvements have been made in the last year, in particular the home has worked hard to ensure families of residents are involved in their relatives care. This includes being invited to reviews, and seeking comments and suggestions regarding meeting the social and health needs of their relative. The home has responded to feedback from residents regarding activities, and as a result has increased the number of excercise classes, and decreased the amount of visiting entertainers to the home. More wheelchairs have been purchased thus enabling less mobile residents to be included in outings. The introduction of seperate night care plans for residents has been implemented. There is evidence from the AQAA that the service is continuing to look at ways of improving what they do to ensure good outcomes for those receiving a service. For example, looking at developing a secluded picnic area in the garden for residents and their families, offering pre-bookable respite stays in designated bedrooms, and developing end of life care plans in consultation with residents and their relatives. The home is continuing the ongoing maitenance programme of replacing double glazed units, and is planning to review the statement of purpose and service user guide. Annual Service Review Page 4 of 6 What are we going to do as a result of this annual service review? There will be no change to the inspection plan, and the Commission will do a key inspection by the 15th December 2011. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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