Latest Inspection
This is the latest available inspection report for this service, carried out on 18th September 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Highfield Private Rest Home.
Annual service review
Name of Service: Highfield Private Rest Home The quality rating for this care home is: The rating was made on: three star excellent service 1 1 0 9 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Christine Grafton Date of this annual service review: 1 7 0 8 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service
Address of service: 77 Seabrook Road Hythe Kent CT21 5QW 01303267036 Telephone number: Fax number: Email address: Provider web address:
info@highfieldresthome.com Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Mr David Leonard Wadmore,Mrs Brenda Ann Wadmore Number of places (if applicable): Under 65 Over 65 0 31 The maximum number of service users who can be accommodated is: 31 The registered person may provide the following category/ies of service only: Care home only - PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - OP Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The Home comprises detached premises, with gardens to the front and rear, and parking for approximately ten cars. The Home is situated a short drive from the nearest town, with shops, health centres, churches, a library and other facilities, and is a short walk from the sea front. The service provided includes varying levels of assistance with personal care. The Homes ethos is to provide an environment, which is as relaxed and homelike as possible. A great emphasis is placed on encouraging
Annual Service Review Page 2 of 7 1 1 0 9 2 0 0 8 Residents to remain as active and independent as possible, and a variety of activities are provided within the home to assist with this. At the time of our last inspection, on 11th September 2008, the fees for this service ranged between £465 and £605 per week. They have a comprehensive website where further information can be obtained, including a copy of our last inspection report. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last Key Inspection. This included: The Annual Quality Assurance Assessment (the Assessment) that was sent to us by the Registered Provider. This is a self assessment that focuses on how well outcomes are being met for people using the Service. It also gives us some numerical information about the Service. Information that we have about how things are going in the Service. What the Registered Provider has told us about things that have happened in the Service. These are called notifications and are a legal requirement. The previous Key Inspection. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. This was clear and comprehensive, providing excellent information. Our last inspection of 11th September 2008 indicated that they were ensuring excellent outcomes for the people living in the home. The last report and AQAA shows that they place a high value on promoting and providing good health care, and ensuring that people living in the home enjoy stimulating lifestyles. We saw that the home was well managed and people really have a say about what goes on in it. The AQAA and all the information we have received since our last inspection shows that this has continued. We sent some surveys to the home and they distributed them to a sample of the people living there. All of the responses were positive and here are some of their comments, Very caring. Food is very good. Laundry very good, carers all very good It is very clean and all the staff are friendly and helpful. All the staff and management are most kind and helpful. All aspects of my care have been carried out to a very high standard. I am very satisfied with all the care I receive from the home. Under what the home does well, one person wrote, Annual Service Review Page 4 of 7 Takes good care of the residents. Am happy with everything they do for me. They have shown in previous inspections and in their AQAA that they have an effective quality assurance system. This includes their own internal audits, regular reviews, policy and procedure updates, development plans, external accreditation, regular meetings with residents and staff, plus surveys involving the people living in the home, their families and health professionals. They consult widely about their service and keep good links with professionals and the community. They have told us that their client surveys rate their services excellent in the areas of personal care, privacy, independence and dignity and their health professionals surveys were also very positive. They have a well established residents representative group that meets six monthly with the providers and manager to discuss life in the home. The manager holds open meetings with the people living in the home. They therefore have a significant input into the running of the home and there is an open culture of improvement. They have a good insight into what they do well and where they have identified areas where they could improve their performance they have plans in place to achieve them. They have made a number of improvements in the last twelve months. They have an established website which they updated in March. This has a facility to access our inspection reports and other third party independent verification of the standards of the home. They have updated their brochure and have made their statement of purpose more accessible. They have commenced manual handling assessments and medication audits. They have taken guidance on action needed to prevent slips, trips and falls. They have recruited an extra care assistant to strengthen their team. They have increased the number of staff trained to national vocational qualifications (NVQ) level 3. They have recruited a new deputy manager which has added experience to their team. They have made improvements to the environment and equipment. They have provided three new carpets, purchased a number of new dining chairs for residents comfort and safety and new activity games. They have made improvements to the garden and lift safety and provided a new stairlift. They have installed a new staff wash hand basin as an added precaution to prevent the spread of infection within the home. Their plans include, reviewing menus, social activities and complaints within the next six months and scheduling a residents meeting as normal. They have formulated their new annual improvement plan and work has already commenced on this. The AQAA indicates they have not received any formal complaints since our last inspection and have dealt with four minor issues that were promptly resolved. They have continued to let us know about things that have happened since our last inspection. There has not been anything out of the ordinary that has caused us to be concerned. This review has told us that Highfield continues to perform well and maintain its high standards by developing the service it provides and always looking at ways to improve. Our overall judgement is that the service continues to provide an excellent quality of
Annual Service Review Page 5 of 7 care for the people who have made Highfield their home. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and we are going to complete a Key Inspection by September 2011. However, we can inspect the Service at any time, if we have concerns about the quality of the Service or about the safety of the people using the Service. Annual Service Review Page 6 of 7 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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