Latest Inspection
This is the latest available inspection report for this service, carried out on 15th March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Highlands Residential Home.
Annual service review
Name of Service: Highlands Residential Home The quality rating for this care home is: The rating was made on: three star excellent service 1 3 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Tina Burns Date of this annual service review: 1 0 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: Fitzgerald Road Woodbridge Suffolk IP12 1EN 01394386204 01394386204 lyn@highlands1.plus.com Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category The Abbeyfield Deben Extra Care Society Number of places (if applicable): Under 65 Over 65 0 24 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Highlands is one of a group of care homes, which is affiliated to the National Abbeyfield Society Group and is responsible to a local management committee, the Abbeyfield Deben Extra Care Society Limited. It is situated in a quiet residential area of Woodbridge, within walking distance of the town centre. Woodbridge offers a range of amenities which include restaurants, garden centres, shops, library, banks, post office, Riverside Theatre and swimming pool. Highlands provides care for 24 older people. The home is an adapted period house, which overlooks the Deben estuary. All areas of the home can be accessed by lift or stairs. Most of the bedrooms and living areas, including a large conservatory, have views over the homes well established grounds and gardens. There is limited car parking provided at the front of the home. The 24 single bedrooms are located on the first and ground floors, all have en-suite wash hand basin and toilet. There are communal toilets and bathrooms located close to the bedrooms. Communal areas include a large dining room and two lounges, all of which
Annual Service Review Page 2 of 6 1 3 0 2 2 0 0 9 are decorated and furnished to a good standard. Fees at the time of the previous inspection were £432 per week. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The manager sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and detailed and provided us with comprehensive information about what they do well and where they intend to improve. We looked at the information in the AQAA and our judgement is that the home is still providing an excellent service. We asked the home to distribute some surveys so that we could hear from people that live or have an interest in the home. We received completed surveys from seven relatives. The comments were highly positive and confirmed that people receive the care and support they need. Comments included; All aspects of care are of the highest standard. A particular strength is the quality of the staff who are kind and helpful to all residents. I cannot praise Highlands team enough, they go beyond the call of duty.... Highlands is so much more than a care home, there is such a warm friendly atmosphere. My relative feels part of a family community where everyone helps everyone else. Annual Service Review Page 4 of 6 They appear to be well staffed with a range of long serving and younger staff. I think this is a very well run, high quality care home. Since the last key inspection The Commission has not received any concerns or complaints about the home and the AQAA tells us that the home has not received any complaints directly or made any safeguarding referrals. The manager works well with us and keeps us informed about things that happen at the home. What are we going to do as a result of this annual service review? We have not changed our inspection plan and will do a key inspection by 12th February 2012. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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