Latest Inspection
This is the latest available inspection report for this service, carried out on 12th May 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Hill Grove.
Annual service review
Name of Service: Hill Grove The quality rating for this care home is: The rating was made on: two star good service 2 9 0 9 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Alan Buttery Date of this annual service review: 2 2 0 2 2 0 1 0 Annual Service Review Page 1 of 7 Information about the service
Address of service: 1 Colney Lane Cringleford Norwich Norfolk NR4 7RE 01603457139 01603457274 hillgrovecarehome@aol.com Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Mrs Sandra Elizabeth Hanley,Mr Thomas Paul Hanley Number of places (if applicable): Under 65 Over 65 0 20 The maximum number of service users who can be accommodated is 20. The registered person may provide the following category of service only; Care Home only - Code PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The service is located in a quiet residential part of Norwich, within easy reach of all local facilities, and the city centre. The service provides a home for up to 20 older people, mainly from the Norfolk area, and there good mix of age ranges.
Annual Service Review Page 2 of 7 2 9 0 9 2 0 0 8 The home is one of three owned in the Norwich area by the same providers, but has a dedicated manager, registered with the Commission. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The service submitted the required AQAA on time, and this contained very comprehensive information about the service and the people living in the home as well as information on planned changes and improvements. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they have already identified areas they feel could be improved. The AQAA detailed the assessment processes followed before any new residents move into the home, and detailed the information available to prospective residents and their families which includes literature about the home, copies of previous reports, and details of the commission website. The AQAA also told us that more people are now using the website to guide them in making a choice about where they or their relative should live. The service will be updating the brochure sent to individuals and families in the coming year, and hope to include comments and views from residents and family members. They then intend carrying this through to the service user guide, making this a more user friendly document. The assessment includes detailed information about all health and social care needs, and the AQAA informed us that they ensure that they are able to meet a persons needs holistically before any new package of support is agreed. Working closely with a range of care professionals in making this assessment. As part of the homes quality assurance process, new residents are asked to complete a short questionnaire after a month, ensuring that they have the opportunity to raise anything they feel could be improved. Annual Service Review Page 4 of 7 Individual plans of care are in places which are reviewed on a regular basis, normally by a key worker assigned to the resident, and the AQAA indicated that these focus on the outcomes for the resident concerned. The AQAA also indicated that the plans focus on the strengths as well as weaknesses of the individual concerned, and how these should be supported. All residents are encouraged to take regular exercise, and assessments are made of their nutritional needs and the risk of falls, and appropriate measures taken to ensure any potential risk is minimised. The likes and dislikes of people moving to the home are discussed within their initial assessment, and a range of activities are available to meet these, which can be adapted where specific likes are known. The AQAA confirmed that the activities are detailed within the individual plan, and the service aims to develop and maintain the individuals social life both within and outside the home. The AQAA also indicated that they will be organising more trips out for the residents in the coming year. A varied menu is provided, and the AQAA indicated a choice is available at all times, and meals served at a time to suit the preferences of the individual. Support is received from dietitians to ensure the nutritional needs of the residents are met, and where required, care staff assist residents who have difficulty eating their meals. No complaints or safeguarding issues have been raised in the past year, but procedures are in place to ensure that should any issues arise, they will be dealt with in accordance with the regulations. The AQAA also conformed that all staff have received safeguarding training. The service will be ensuring that all staff have training in deprivation of liberty procedures in the coming year. The service offers a safe and comfortable environment for people living in the home, and we were told that they plan to improve facilities further in the coming year, with new furniture in the lounge and continued re decoration within the home and landscaping work in the gardens. The service uses a variety of aids to ensure that it provides staffing in sufficient numbers to meet the needs of people living there, and staff receive a variety of training appropriate to their work. Over 605 of the staff team are trained at level 2 NVQ, with 5 of the staff having achieved level 3 NVQ. Recruitment procedures are in line with the regulations and were described within the AQAA., which described how the service seek to employ staff looking at the work as a vocation rather than just a job. Regular staff meetings are held, ensuring staff are kept abreast of changes and have opportunity to make their views known. An experienced manager is in post, who works closely with the provider, and the AQAA confirmed that a business plan and sound budgets are in place. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well
Annual Service Review Page 5 of 7 with the commission and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 28th September 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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