Latest Inspection
This is the latest available inspection report for this service, carried out on 7th December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Hillcrest House.
Annual service review
Name of Service: Hillcrest House The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Tracey Cockburn Date of this annual service review: 0 6 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Church Hill Stalbridge Sturminster Newton Dorset DT10 2LR 01963363861 01963363496 H5032@mencap.org.uk www.mencap.org.uk Royal Mencap Society Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Number of places (if applicable): Under 65 Over 65 7 0 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Hillcrest House, formerly two cottages, has been carefully extended and converted to accommodate up to seven adults with learning disabilities. Mencap operates the service and service users have licence agreements with the propertys landlord Western Challenge Housing Association. The home provides single room accommodation and all service users? rooms have been decorated and personalised for each individual. Hillcrest House is within easy walking distance of the village and all the local amenities including shops, library, pubs and restaurants. The home is on a main bus route for accessing the larger towns of Gillingham and Yeovil where leisure centres, theatres and cinemas are available. The home supports people to access local transport such as taxis and buses. The aims and philosophy of the service seek to promote the independence of service
Annual Service Review Page 2 of 6 None users by providing the support necessary to achieve their chosen lifestyles and by providing opportunities for service users to develop and learn new skills that enhance their personal independence and confidence. The home is staffed 24 hours of the day. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included The annual quality assurance assessment AQAA that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgment is that the home is still providing a good service and that they know what further improvements they need to make. They told us in their annual quality assurance assessment that they do the following to ensure they listen to people who use their service: We conduct a yearly tenant and stake holder survey, have an accessible complaints procedure, regularly review support plans, we have tenant meetings once a fortnight and we promote one to one time and open communication. We are putting assessable versions of support plans into place in formats chosen individually. Some are on DVDs some in photo album and book format. All individuals choose their own weekly menu and are supported to shop and cook accordingly. All tenants choose their own colour schemes and furnishings for their rooms and are supported to make joint decisions regarding communal areas. All tenants are involved in the recruitment process including interviewing prospective candidates and their views are taken into account before a decision is made. They have also told us of their plans for the future: Hillcrest House is in the process of discussions with the local authority and housing association regarding the re provision or de registration of the service and tenants have all had a recent review carried out by social services to determine their current support needs and their wishes for the future regarding housing. Annual Service Review Page 4 of 6 In the past twelve months they have made the following improvements to the service: The housing association have refurbished all the bathrooms this year and installed an extra shower upstairs. We have a furniture replacement program for individual rooms and encourage everyone to choose carpets and furnishings individually for these and for the communal areas. In the past year they have been short staffed for much of that time and 75 of the team have been employed less than one year. Of the twelve permanent staff employed four have NVQ at level 2. We received seven survey forms back from people who use the service. One person told us the home could have more staff and another person told us they did not know how to complain. Another person that the home helped them with shopping by using pictures and the person thought this was something the home did well. Another person living in the home told us they thought they organised days out well. Another person told us they would like to live in their own house. Three people said the home was usually fresh and clean, two people said it was always fresh and clean and two people thought it was sometimes fresh and clean. five people said the staff always treat them well, one person said they sometimes treat them well and one person said they usually treat them well. Six people said they knew who to talk to if they were unhappy and one person said they sometimes knew who to talk to if they were unhappy. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We have changed the way we undertake inspections and this annual service review has been completed instead of a key inspection. The information provided by the service and people who use the service demonstrates they provide good outcomes for people. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
