Latest Inspection
This is the latest available inspection report for this service, carried out on 28th September 2009. CQC found this care home to be providing an Excellent service.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Hollies Care Home.
Annual service review
Name of Service: Hollies Care Home The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Kerry Kingston Date of this annual service review: 2 8 0 9 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Reading Road Burghfield Common Reading Berks RG7 3BH 01189832254 01189834329 hollies@ashbourne.co.uk www.southerncrosshealthcare.co.uk Ashbourne Boss Limited Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) Mrs Gemma-Louise Denning Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Number of places (if applicable): Under 65 Over 65 0 58 The maximum number of service users who can be accommodated is: 58 The registered person may provide the following category/ies of service only: Care home with nursing - N to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - OP Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The Hollies Care Home is provided by Ashbourne Boss Ltd. and operated by Southern Cross Healthcare. Annual Service Review Page 2 of 6 The home is registered for fifty-eight male or female individuals over retirement age, and provides residential and nursing care. Accommodation is provided in 56 single bedrooms and one double room, which is only used as such where two people expressly wish to share. The Home has a newer two-storey wing that has been added to the older part of the house and provides 27 en-suite bedrooms, additional assisted bathing facilities and lounge and dining rooms to both floors. The home is situated in a quiet semi-rural area with views at the rear over farmland and has an enclosed paved central courtyard with seating provided, which provides much of the useable garden area. Fees at the time of the key inspection ranged from £543 to £876 per week. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at the annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. We looked at surveys (fourteen) completed by people who live in the home, five were completed with the assistance of staff and nine were completed independently. We made a telephone call to the registered manager of the home. We checked what the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. We looked at the previous key inspection report and the results of any other visits that we have made to the service in the last 12 months. We looked at relevant information from other organisations. We looked to see if other people have told us anything about the service What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing an excellent service. The home continues to let us know about things that have happened since our last key inspection, such as four falls, eighteen deaths and other events that occur in the home. The registered manager said that 18 deaths in a year is not unusual as it is a nursing home many people are frail, on admission or are growing frailer in the home. They work well with us and have shown us that their service continues to provide excellent outcomes for the people who use it. The AQAA noted that there have been several developments, some as a result of listening to the views of the people who use the service. There have been developments in the variety of activities offered such as more group trips out, themed social events and menus have been revised to peoples choice. The AQAA reported that the home has improved the environment and peoples comfort by acquiring additional equipment such as profile beds and air mattresses, they have up-graded two shower rooms and completed some redecoration of the home. The AQAA reported that all Polices and Procedures are current although the last review of some of them was noted as 2006. The home meets peoples equality and diversity needs by ensuring that the six areas of diversity are taken into consideration when the, very individual, plans of care are developed. Annual Service Review Page 4 of 6 The fourteen surveys returned by the people who use the service were completed positively, comments included, they look after me well, I am happy, I am very happy, everything is perfect here, I wouldnt want to go to another home, I am very happy here, They do everything well, they do most things well, I am reasonably happy, They give me constant care, They look after me well, I am happy with my care. No negative comments were received. Sixteen staff have left in the past year, the registered manager explained that this has been mainly bank or short term staff and that there is a core of permanent staff who average about five years service, they provide consistency and quality care. The home reported that one complaint had been received by them and it had been satisfactorily concluded within 28 days. They had also made two safeguarding referrals to ensure that people are safe from abuse. No information about complaints or safeguarding issues, with regard to this service, have been received by the Commission since the last inspection. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by the 30th October 2010 . However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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