Latest Inspection
This is the latest available inspection report for this service, carried out on 8th December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Holly Tree Cottage.
Annual service review
Name of Service: Holly Tree Cottage The quality rating for this care home is: The rating was made on: two star good service 1 8 1 0 2 0 0 7 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: David Smith Date of this annual service review: 1 4 1 0 2 0 0 9 Annual Service Review Page 1 of 5 Information about the service
Address of service: 243 Berrow Road Berrow Burnham-on-Sea Somerset TA8 2JQ 01278788008 01278787939 Telephone number: Fax number: Email address: Provider web address:
www.homes-caring-for-autism.co.uk Somerset Homes Caring for Autism Ltd Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 7 0 Upstairs bedrooms must only be used for service users who are physically mobile. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Holly Tree Cottage is registered with the Commission for Social Care Inspection to provide care and support for up to seven people who have a learning disability. The house is a large detached property set close to public transport links and within walking distance of a shop and public house. All bedrooms are for single occupancy and three bedrooms have full en-suite facilities. The home has two communal bathrooms located on the first and second floors. Communal areas are located on the ground floor; these consist of a dining room, a lounge and conservatory area. There is a domestic style laundry facility. To the rear of the property is a large garden. The home is owned by Somerset Homes Caring for Autism Ltd. 1 8 1 0 2 0 0 7 Annual Service Review Page 2 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last Key Inspection and Annual Service Review. This included: The Annual Quality Assurance Assessment (AQAA) was sent out to the home; this was completed in detail and returned to us.The AQAA is a self-assessment that focuses on how well outcomes are being met for people who live at Holly Tree Cottage. It also gave us some numerical information about the service. What the home has told us about significant things that have happened, these are called notifications and are a legal requirement. Information we have about how the home has managed any complaints. The outcome of the last Key Inspection we carried out in October 2007. The outcome of the last Annual Service Review we carried out in October 2008. What has this told us about the service? The latest AQAA says that the home has many systems in place to ensure the views of the people who live at Holly Tree Cottage, and those who are close to them, are promoted and incorporated into what they do. The people who live in the home meet every month to have an open discussion and each person is involved in their monthly care review. People are given the opportunity to communicate in a variety of ways; they use methods which best suit their needs. These include speech, using pictures or picture symbols and sign language. Regular contact is maintained with peoples families and friends so that there is a flow of information. The AQAA explains that they have made some changes as a result of listening to the people who live in the home; these include providing at least two key members of staff for each person to ensure greater consistency, employing more male members of staff, installing kitchen equipment and furniture to help one person become more independent, supporting two people to provide a gardening service to another of the organisations homes and another person to move to less supported accommodation and holding regular forums for peoples parents at the organisations head office. They also know what other changes they wish to make; these include supporting people to access communication networks on the internet, purchasing some new furniture and carpets and developing a vegetable patch in the garden. They have made changes to ensure equality and diversity is promoted: one person is now supported by more male members of staff at their request, arranging a range of holidays and trips tailored to peoples needs, supporting one person to attend a local Annual Service Review Page 3 of 5 church and supporting people to create their own health action plans using formats chosen by them. There are six people who currently live at Holly Tree Cottage. The home employs 16 permanent care staff; eight are male and eight female. Every member of staff has been provided with a thorough induction to the home which meets current standards. Eight members of staff have attained a National Vocational Qualification (NVQ) and a further five staff are currently working towards their awards. They have had one complaint in the last 12 months; this was investigated in line with the homes policy as was not upheld. Following the last Key Inspection we made these judgements about the quality of the service provided at Holly Tree Cottage: Choice of Home, Individual Needs and Choices, Lifestyle, Personal and Healthcare Support, Concerns Complaints and Protection, Environment, Staffing and Conduct and Management of the Home were all rated as good. The overall rating of the home was 2 star. The information we received as part of the last Annual Service Review confirmed the home was still providing good levels of care and support. We did not change our inspection plan as a result of this review. The home continues to let us know about things that have happened since our last visit and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who live at Holly Tree Cottage. What are we going to do as a result of this annual service review? We believe the home is maintaining the same standard of care and support we assessed during the last Key Inspection. We will therefore carry out a full review of the home by 18th October 2010. However we can inspect Holly Tree Cottage at any time if we have concerns about the quality of the service or the safety of the people who live here. Annual Service Review Page 4 of 5 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 5 of 5 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
