Latest Inspection
This is the latest available inspection report for this service, carried out on 26th November 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Hollywood Rest Home.
Annual service review
Name of Service: Hollywood Rest Home The quality rating for this care home is: The rating was made on: two star good service 1 8 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Brenda ONeill Date of this annual service review: 2 2 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 791 Chester Road Erdington Birmingham West Midlands B24 0BX 01213506278 01213506278 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) Mr Ian Fitzpatrick Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Hollywood Rest Home Ltd Number of places (if applicable): Under 65 Over 65 0 27 The maximum number of service users who can be accommodated is: 27 The registered person may provide the following category of service only: Care Home Only (Code PC) To service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category (OP) 27 The registered person may provide the following category of service only: Care Home Only (Code PC) To service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category (OP) 27 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): 1 8 1 1 2 0 0 8 Annual Service Review Page 2 of 6 Brief description of the service Hollywood rest home is situated on the corner of Chester Road and Orphanage Road in a mainly residential area of Erdington. It is close to local shops, public houses and other community facilities. The home is within easy access of public transport and on the main bus route for convenient access to Erdington. Formerly a family home with an attached coach house, the property has been converted and extended to provide accommodation for 27 elderly people. Bedrooms are provided over two floors consisting of seventeen single and four double bedrooms several of which have en-suite facilities. Communal facilities are all on the ground floor and comprise of two comfortable lounges and a large dining room. Bathrooms and toilets are located throughout the home and there is a shaft lift to the first floor ensuring people with mobility difficulties have easy access. Two of the bedrooms are accessed either by stairs or a stair lift for those with mobility difficulties. There is some off road parking to the side of the home. People should contact the manager of the home for information in relation to the current range of fees charged to live in the home. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: - The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. - Surveys returned to us by people using the service and from other people with an interest in the service. - Information we have about how the service has managed any complaints. - What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. - The previous key inspection. - Relevant information from other organisations. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. Many positive comments were received about the service offered at the home. These included: Of all the homes I looked at Hollywood was one of the best, carers are cheerful and understanding. I would especially like to emphasise that both day and evening carers are marvellous and could in no way be bettered. The home provides a home from home environment with the stability of experienced and loving staff that gives the family the confidence to place my mother in their care. We couldnt wish for a nicer place for our mom to be living, the carers are very attentive for all of moms needs. When you do raise a concern the manager always listens and does his best to sort it out. Annual Service Review Page 4 of 6 The surveys returned to us by the people living in the home and their relatives indicated that there was room for improvement in the range of activities available in the home. people were particularly interested in going out more. Comments included: Provide more stimulation for those that are able bodied. More activities or going out together. For those who could take part I would like to have trips to places of interest. Home based activities e.g. bingo, quizzes etc could be arranged. the carer who was most experienced at this type of event has left, but it would be nice if another carer could take sessions. I would like to go out more. I love shopping it would help me feel more settled. Information in the AQAA indicates that there are some improvements planned which will hopefully address the comments made. The AQAA says they plan to: Introduce new material into the activities and recreation programme. To use the residents discussion meetings as a platform for developing activities and recreation in line with residents wishes. The surveys returned to us by staff indicated staff were satisfied with the range of training they received at the home. The AQAA told us that well over the required fifty percent of staff were qualified to NVQ level 2 or above. This should ensure that staff have all the necessary skills and knowledge to care for the people living in the home. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 17th November 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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