Latest Inspection
This is the latest available inspection report for this service, carried out on 30th March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Homeleigh.
Annual service review
Name of Service: Homeleigh The quality rating for this care home is: The rating was made on: two star good service 2 3 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Lesley Webb Date of this annual service review: 1 6 0 2 2 0 1 0 Annual Service Review Page 1 of 7 Information about the service
Address of service: 24-28 Stocker Road Bognor Regis West Sussex PO21 2QF 01243863373 01243863056 Telephone number: Fax number: Email address: Provider web address:
www.homebeechltd.co.uk Homebeech Ltd Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Number of places (if applicable): Under 65 Over 65 40 0 0 40 The maximum number of service users to be accommodated is 40. The registered person may provide the following category/ies of service only: Care home with nursing - (N) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category (OP) Dementia (DE) Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Up to 40 older people can make their home in Homeleigh (the Service). The people who live in the Service can receive nursing care as well as personal support. The property is a detached older house, to which extensions have been added. The accommodation is on the ground, first and second floors. There are two passenger lifts that give step free access around the place. Everyone has their own bedroom. Each bedroom has got a private wash hand basin and 32 of them also have a private toilet.
Annual Service Review Page 2 of 7 The registration categories have altered. 2 3 0 1 2 0 0 9 There is also a call bell system. This has call points in each of the bathrooms and toilets. There are also call points in all of the bedrooms and their private bathrooms. This means that people can ring for assistance. The Service is in a quiet residential street. Theres a shop quite nearby and Bognor Regis town centre is about one mile away. The Service doesnt have its own car. The Registered Provider is a private company. It owns three more residential services that are near to Homeleigh. If you want to find out more about the Service and about the fees charged, you can phone the Service and speak with the Manager. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. For example it states it has made the following changes as a result of listening to people We have extended our care plans and risk assessments. There have been four relatives meetings held this year which have been successful in attendance. Relatives have made some constructive suggestions and been supportive of the home. One suggestion was to hold on open day on the day of a relatives meeting in order for them to be involved. Extended the activities programme and sourced a volunteer entertainer. The AQAA also informs of other changes that have taken place at the home over the past twelve months. These include a new window and ceiling blinds in the sun lounge, a new large screen TV for main lounge, extended risk assessments, an increase in activities, bed linen supplies have been replaced, new carpets for entrance area ground floor corridors, two lounges and dining area and the achievement of the Investors In People Award. Eleven residents completed questionnaires and returned them to us before we undertook this Annual Service Review. Annual Service Review Page 4 of 7 Eight state they received enough information about the home to help decide if it would be the right place for them, three stated dont know to this. All state they have been given written information about the homes terms and conditions. Seven state they always and four they usually receive the care and support needed. Five state staff are always and six they are usually available when needed. Six state staff always four usually and one sometimes listen and act on what they say. All state the home always makes sure they get the medical care needed. Six state the home always and three they usually arrange activities they can take part in. Two people did not respond to this question. Six state they always three they usually and two they sometimes like the meals provided. Ten confirm they know someone they can speak to informally if not happy and also how make a formal complaint. One person did not respond to this question. All state the home is always fresh and clean. When asked the question what does the home do well comments have been recorded of good food and attending to the needs of residents promptly and with great kindness, plenty of drinks are provided at all times, including visitors which is much appreciated. When asked the question what could the home do better one comment has been recorded of perhaps a little more music being played at times when residents can have a sing song would be appreciated, as some people find it hard to concentrate on the television for long periods of time. Three staff completed questionnaires and returned them to us before we undertook this Annual Service Review. All confirm they are given up to date information about residents, that they are given training that is relevant to their roles and that they receive regular support from the manager. When asked the question what does the home do well comments have been recorded of gives very good care to residents, the manager is very approachable the clients are well cared for by all members of staff, activities are good, Homeleigh seems to be a very caring home from home and clients are particularly well care for physically - their nutritional needs met and monitored, if a client is distressed because of their mental health problems staff deal with it well in a kind and effective manner. When asked the question what could the home do better comments have been
Annual Service Review Page 5 of 7 recorded of teamwork and communication between staff should be addressed. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by the 26th February 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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