Care Home: Huish House

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What the care home does well Huish House is a large pleasant house with attractive gardens. Indoor communal space is comfortably furnished and homely. The registered manager and staff spoken with were open and discussed their efforts and hard work put into delivering a good standard of care. Staff all impressed with their commitment and enthusiasm to care for the people in residence. We heard that staff are happy and enjoy working here. One person said they " love it here". We heard that there is a good two way staff supervision process. All staff said they would feel able to raise a concern in house if a problem occurred.The registered manager is well organised and is aware of all the work pressures within the staff team. What the care home could do better: The registered manager expressed her concern about maintaining high standards at all times which includes the presentation of the home to visitors and relatives coming to the house. This in part has led to the manager asking staff to work harder with cleaning duties. The service does not have any dedicated domestic staffing. The management team should monitor and review if necessary the domestic situation where staff undertake all the cleaning duties at the house. A review should consider whether or not staff have sufficient time to undertake both cleaning and care support duties. Random inspection report Care homes for adults (18-65 years) Name: Address: Huish House Huish House Huish Episcopi Langport Somerset TA10 9QP two star good service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Barbara Ludlow Date: 2 0 0 4 2 0 0 9 Information about the care home Name of care home: Address: Huish House Huish House Huish Episcopi Langport Somerset TA10 9QP 01458250247 01458259384 Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Miss Lisa Jane Richards Type of registration: Number of places registered: Conditions of registration: Category(ies) : Home First & Foremost Ltd care home 12 Number of places (if applicable): Under 65 Over 65 0 0 learning disability physical disability Conditions of registration: 12 12 The maximum number of service users who can be accommodated is 12. The registered person may provide the following category of service only: Care home only - Code PC to service users of either gender whose primary care needs on admission to the home are within the following categories: Learning disability (Code LD) Physical disability (Code PD) Date of last inspection Brief description of the care home Huish House provides a home for up to twelve adults between the ages of 18 and 65 who have a learning disability and associated needs including autism, sensory Care Homes for Adults (18-65 years) Page 2 of 8 Brief description of the care home impairments, physical disability and epilepsy. Huish House is owned by Milbury Voyage. The Registered Manager is Lisa Richards. The home is a detached property in a semi rural location near Langport. The home has been maintained to a high standard. Service user rooms have been decorated to reflect individual tastes and preferences. All service user rooms have en suite bathrooms. There are sufficient communal areas. Appropriate adaptations have been provided to meet service users needs. The scale of charges at the last key inspection was £1,102.57 to 1,882.00 each week. Care Homes for Adults (18-65 years) Page 3 of 8 What we found: This unannounced random inspection was made by one inspector for the Care Quality Commission (CQC). We wanted to look at staffing levels at the home and the day to day management of the service. The Commission had been alerted to staff morale being low and that this has led to some movement in the staff team. A recent Annual Service Review (ASR) has been completed and the CQC annual service inspection plan had not been changed. The Annual Quality Assurance Assessment (AQAA) had been completed and was used for the review along with surveys completed by staff and people living at the service that had been returned to the Commission (CQC). The visit was made at early afternoon to allow the inspector to meet a maximum number of staff on the shift changeover. At this visit there were eleven people living at the home and the manager reported having a full complement of staff. Five staff were on duty and the homes registered manager, nine people were at home and all were seen. There was some re decoration in progress in the hallway on the ground floor. The home was clean, fresh and tidy. People living at the home were seen in the communal areas, all looked well kempt. Two people were preparing to leave to take four days holiday at Butlins in Minehead with the support of two members of staff. The inspector was able to speak with these staff and all other staff who wanted to speak to her, time was spent with the homes registered manager. All staff impressed with their enthusiasm and were organised with their work. All interactions with people living at the service were kind, friendly and respectful. Records were sampled and the communal communications book was checked, entries made by the manager were seen and were discussed with her when feedback was given at the close of the visit. The visit was well received and the inspector would like to thank people living at the home and the staff and registered manager for their contribution to the inspection process. What the care home does well: Huish House is a large pleasant house with attractive gardens. Indoor communal space is comfortably furnished and homely. The registered manager and staff spoken with were open and discussed their efforts and hard work put into delivering a good standard of care. Staff all impressed with their commitment and enthusiasm to care for the people in residence. We heard that staff are happy and enjoy working here. One person said they love it here. We heard that there is a good two way staff supervision process. All staff said they would feel able to raise a concern in house if a problem occurred. Care Homes for Adults (18-65 years) Page 4 of 8 The registered manager is well organised and is aware of all the work pressures within the staff team. What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Adults (18-65 years) Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Adults (18-65 years) Page 6 of 8 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations 1 33 The service does not have any dedicated domestic staffing. The management team should monitor and review if necessary the domestic situation where staff undertake all the cleaning duties at the house. Care Homes for Adults (18-65 years) Page 7 of 8 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Adults (18-65 years) can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Adults (18-65 years) Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. 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