Latest Inspection
This is the latest available inspection report for this service, carried out on 9th July 2009. CQC found this care home to be providing an Good service.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Inglefield Nursing Home.
Annual service review
Name of Service: Inglefield Nursing Home The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Anita Tengnah Date of this annual service review: 0 9 0 7 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service
Address of service: Inglefield Nursing Home Madeira Road Totland Isle of Wight PO39 0BJ 01983754949 Telephone number: Fax number: Email address: Provider web address:
inglefieldnh@hotmail.co.uk Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Buckland Care Ltd Number of places (if applicable): Under 65 Over 65 0 43 The maximum number of service users who can be accommodated is 43. The registered person may provide the following category of service only: Care home with nursing - Code N to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Inglefield Nursing Home is situated towards the midpoint of Madeira Road, Totland and is close to both the facilities of the town and the waterfront, which opens up on to the Solent. The home comprises of 43 registered places, the majority offering single occupancy and en-suite facilities. Lounge and/or communal space is extensive, the property Annual Service Review Page 2 of 7 boasting three main lounges, a dining room and a quiet lounge for entertaining visitors if required. The grounds whilst not easily accessible to service users are nicely maintained with lawned areas, flowerbeds and established shrubbery around the property. Whilst as stated these areas are not easily accessible service users do have access to patio areas to both the front/side of the home and rear aspect, the latter being enclosed and smaller than the front patio area. Public transport to Totland is regular and a bus stop is within a short walk of the home. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We have used the Annual Quality Assurance Assessment AQAA. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. The Annual Quality Assurance Assessment AQAA that was returned to us by the service. We sent out surveys to people using the service, staff and external professionals. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection report. What has this told us about the service? We received the AQAA as requested and this provided with detailed information about the service. We sent out a number of survey forms to the residents and the staff and other care professionals. We have received a good response from the people that we surveyed as part of this review. The AQAA tells us that as part of listening to people the home has introduced changes that includes: Food requirements that match dietary preferences. Monthly newsletter to inform clients and their relatives or friends of environmental changes taking place within the home, activities being offered , staff news and any other pertinent information. Introduction of monthly residents meetings. Introduction of residents committee. A comments/ suggestions box has been provided in the front hall. A new format for the satisfaction survey has been devised last year. Some of the changes that are planned according the AQAA will include : A new seating area on the most recently landscaped part of the gardens. Regular meetings with the Chefs as part of reviewing dietary needs to ensure that they are met. To continue with the homes annual Garden party to ensure that the home remains part of the local community. We have received fifteen comments cards from the service users and they tell us that they are satisfied with the care that they are receiving at the home. These included input from their friends and relatives in completing our surveys. Some of the comments we received from the service users on what the home does well was organise activities, fill my needs. Planned activities to suit all residents everyday. My mum is very happy. I have only filled the form as mum answered all the questions. They tell us that the food was good and they were satisfied with it and two of them said sometimes. A comment was cook the vegetable so that they are softer. Another comment was I am so fortunate to be here. Annual Service Review Page 4 of 7 Inglefield has the best standard of nursing care that I have experienced on the Island. They say that individual meals to meet dietary requirements are arranged and satisfactory. However the general standard of food on the menu could be improved in particular the evening menu in one persons opinion this was poor. In relation to the staff, comment was the staff are always cheerful and helpful. The manager listens to any views we have. We have a happy hour once a month that enables us to raise any matters of concern. We need more staff at times, but that is not always possible. Other comments were my relative is always clean and attended to regularly. Excellent care. The staff are caring and helpful, nothing is too much trouble. One comment was that more training in dementia care would be useful for the staff. One comment was that communication is difficult at times due to lack of English spoken by some staff members, that can cause frustration and feels more could be done to improve the language problems. Staff stated that they know what to do if someone raise concerns about the home. Comments were it provides quality care to the residents. They say that usually they have enough staff and support to meet the needs of the service users. They say that there is a good in house teaching programme, the manager is supportive and makes the staff feel valued. What the service could do better according to the staff is taking the residents out more especially in the summer. Additional staffing was another comment. The healthcare professional including the GP who responded said that the home always provides support for the service users to live as independently and their privacy and dignity are respected. They tell us that the service liaise with other professionals and make care plans available to them as appropriate. The say that the home seeks the views of the service users and relatives to try and improve the service. A health care professional commented that the service always appear to be pro active with care. They tell us that the staff are friendly, warm and accommodating. In what the service could do better they tell us that it can be difficult to find a staff member when they visit and finding their way round the building. The manager keeps us informed and sends us regular notifications as required relating to any adverse occurrence that affect the service users . The AQAA states that all care staff are given the opportunity to access NVQ training and detailed information about staff training was provided. The information we have received indicates that twenty four of the thirty three permanent carers have achieved a National Vocational Qualification (NVQ ) 2 or above in care. The service has a registered manager who has day to day management responsibility for the service. What are we going to do as a result of this annual service review? Annual Service Review Page 5 of 7 We are not going to change our inspection plan and we will do a key inspection by the 22nd July 2010. Howevever we can inspect the service at any time if we have concerns about the quality of the service or the safety of people at the service. Annual Service Review Page 6 of 7 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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