Latest Inspection
This is the latest available inspection report for this service, carried out on 22nd October 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Kings Lodge Care Centre.
Annual service review
Name of Service: Kings Lodge Care Centre The quality rating for this care home is: The rating was made on: two star good service 1 4 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Mavis Clahar Date of this annual service review: 0 6 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: The Pavillions Kings Head Lane Byfleet Surrey KT14 7AT 01932358700 01932340441 kingslodge@carehomesofdistinction.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) Miss Marie Buys Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Care Homes of Distinction Number of places (if applicable): Under 65 Over 65 42 0 0 42 The maximum number of service users to be accommodated is 42. The registered person may provide the following category/ies of service only: Care home with nursing - (N) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Dementia (DE) Old age, not falling within any other category (OP). Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 1 4 1 0 2 0 0 8 Annual Service Review Page 2 of 6 Kings Logde Care Centre is a new purpose built home with forty two (42) beds providing nursing care and accommodation for Older people of both sex, admitting twelve (12) residents diagnosed with dementia. The home is situated in a culdesac near the town centre of Byfleet a small town in Surrey with good transport. There is ample car parking space to the front of the home and in a nearby car park. All bedrooms which opens on to the inner courtyard or garden are well equipped and includes full en-suite facillities are spread out on two floors. A passenger lift or stairs gives access to the first floor. There are a number of spacious communal areas for residents to enjoy. The weekly fee at thie home is £795.00 per week. There is extra costs for chiropody, hairdressing, private physiotherapy. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received since the last key inspection. This included, the Annual Quality Assurance Assessment (AQAA) that was sent to us by the service.The AQAA is a self-assessment tool that focuses on how well outcomes are being met for people using the service. Surveys Surveys were returned to us from four people using the service one health professionals visiting the home on a regular basis and four members of staff. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service. These are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their Annual Quality Assurance Assessment (AQAA) when we asked for it. There was a lot of information provided in this document which helped us to form a judgement that the home continues to provide a good service to the people who live there. We received four completed surveys from service users, one from health professionals visiting the home on a regular basis and four from staff working at the home. Two service users informed us that they receive the care and support they need and that staff who acts on what they say are always available. Another two reported that staff usually offer the support they need and that staff are usually available and listen and act on what they say. Three service users said they knew how to make a complaint whilst one said they did not know how to make a complaint. Two survey informs that meals at the home were always good , one said it is usually good and one said it was sometimes good. Two service users said the home usually arranges activities at the home that they could take part in if they wanted whilst another two service users said sometimes activities are arranged that they feel they can take part in. One survey informs more outdoor seating with parasols for residents and visitors would be welcome. The surveys generally gave favourable remarks about the home, its staff and management. One comments was The home gives the impression of genuine caring about residents and their families. Nothing seems to be too much trouble. One survey said taking residents out for a walk and staff being friendly to all visitors is something the home does well. Another survey said from the familys point of view we are very happy with the way our relative is cared for and cared about. We looked at several homes and this one is far superior. The AQAA informs us that the home has improved on activities by having outside entertainers human and animals come to perform for the service users, and this was very much appreciated by the service users. These surveys also informed us that the staff always treat them well, and listen and act on what they say. The surveys from the visiting professionals informed us that they were always treated Annual Service Review Page 4 of 6 with respect whenever they visited the home. They also informed us that the service users are treated with respect and dignity. They felt the care staff knew the service users well and can spot someone becoming ill and call the GP if necessary. The AQAA informs us that less than 50 of carers have attained NVQ L2 or above in Care or Health and Social Care. Carers work from a detailed care plan which is reviewed daily, weekly or monthly depending on the needs of the service user. Medication training is current and records of medication received, administered and returned to the pharmacy are kept. Staff follow the homes policy and procedure on administering medication. The staff surveys were generally complimentary about the management of the home, the support staff receive and the training they receive to prepare them to do their work. The AQAA informs us that Staff are trained in Safeguarding Adults based on the Surrey multi-disciplinary process. The home received three complaint since the last key inspection and all were resolved within the agreed time frame to the satisfaction of the complainant. The AQAA further informs us that the home fulfils its objectives as a home from home which is safe clean happy environment suited to the assessed needs of the service users. The home continues to let us know about things that have happened since our last key inspection. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. The Care Quality Commission has not received any complaints, concerns or allegations in regard to this home. What are we going to do as a result of this annual service review? We will continue with our inspection plan and the service will receive a key inspection as planned during 2010. Should the service change provider then this key inspection date will be reviewed. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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