Latest Inspection
This is the latest available inspection report for this service, carried out on 2nd November 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Kynance.
Annual service review
Name of Service: Kynance The quality rating for this care home is: The rating was made on: two star good service 0 1 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Kate Harrison Date of this annual service review: 1 6 0 9 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 97 York Avenue East Cowes Isle Of Wight PO32 6BP 01983297885 01983297885 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Mentfade Limited Number of places (if applicable): Under 65 Over 65 32 0 0 32 The maximum number of service users to be accommodated is 32. The registered person may provide the following category/ies of service only: Care home only - (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Dementia (DE) Old age, not falling within any other category (OP). Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Kynance residential care home provides care and accommodation for up to 32 older people, some with support needs in the dementia care category, and a physical disability. The single room accommodation is arranged over two floors, with access to the first floor via a three-person passenger lift. Currently all but one room has an ensuite facility. 0 1 1 0 2 0 0 8 Annual Service Review Page 2 of 6 The home is situated in a residential area of East Cowes, on the main road leading to, and about a quarter mile from the town centre. An ongoing maintenance and refurbishment plan is in place to ensure the home continues to provide a safe, comfortable and homely environment. In the summer of 2008 an extention to the home was registered to provide additional accommodation and facilities. Communal areas comprise a lounge, dining room and conservatory on the ground floor, and a quiet lounge on the first floor. Each floor has access to communal bath/shower and toilet facilities. A mini bus is available to provide regular outings for the residents. The home provides 24 hours staffing. Please contact the home for up to date fees. The manager states that a copy of the homes service users guide is provided to all residents or their representatives where applicable. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. The AQAA shows that the home continues to carry out an annual quality audit of the service by sending surveys to people living in the home, and to district nurses and general practitioners (GPs) and that people are on the whole happy with the service. 10 people living in the home responded to our survey, and all had help in completing the form from a member of staff. People told us that the home runs very smoothly and that everything fine. In answer to our question about what the home does well, people told us: always there if needed, most things does well in everything and happy with everything. One person commented suits me well. Two people stated that the home could do better by providing more activities and another said that always something could be done better but everything is satisfactory bearing in mind the overall cost. All those who responded said that the home always makes sure that they get the medical care they need. Six people said that they always receive the care and support they need and seven said that there are always staff available when they are needed. Others said that there are usually staff available when they are needed. The majority of people said that they always like the food provided and that the home is always fresh and clean. All the people who responded said that they knew someone they could speak to informally if they were not happy in the home, but four people said that they did not know how to make a complaint if they wanted to. The home needs to address this so that everyone living in the home knows about the homes complaints procedure and can follow the procedure if they want to make a complaint. The home continues to let us know about things that have happened since our last key Annual Service Review Page 4 of 6 inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 29th September 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service.xx Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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