Latest Inspection
This is the latest available inspection report for this service, carried out on 15th February 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Laura House.
Annual service review
Name of Service: Laura House The quality rating for this care home is: The rating was made on: two star good service 1 3 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
Yes You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Judy Hill Date of this annual service review: 1 3 0 1 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: Belmont Terrace Totnes Devon TQ9 5QB 01803866541 01803866679 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability physical disability Robert Owen Communities Number of places (if applicable): Under 65 Over 65 16 16 0 0 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Laura House is a care home registered to provide care for sixteen people with a learning disability who may also have a physical disability. It is situated close to the centre of Totnes, which is reached via steep roads. Laura House is a detached, modern, purpose- built building, divided into four separate flats or houses. Houses one and two accommodate people with higher levels of needs and/or a physical disability. These are on one floor, with a full passenger lift to access other areas. House Three is a semi-independent unit for four people with accommodation on two floors, and its own external entrance. There is also a one bedroomed flat on the lower ground floor. Each house has its own lounge, dining room, kitchen, single bedrooms and adapted bathing facilities. Outside there are two enclosed lower ground floor patio areas at the rear, accessed from houses two and three. The premises are built on a sloping site and access to the grassed area below the patios is via a steep ramp. There 1 3 0 1 2 0 0 9 Annual Service Review Page 2 of 6 is limited parking at the front of the building Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included The annual quality assurance assessment that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by one person who uses the service and two members of staff. Information we have about how the service has managed any allegations complaints and concerns. What the service has told us about things that have happened in the service, these are called Notifications and are a legal requirement. The report of the most recent key inspection, this inspection included a visit to the home which was carried out on 13th January 2009. What has this told us about the service? The registered manager, Therese Timberlake, completed and returned the Annual Quality Assurance Assessment. We got good information from the AQAA, which was very detailed and provided clear evidence about how the service is seeking to improve the quality of life of the people who live at Laura House. In particular the service is working to improve the staff and residents communication skills and improving accessibility within the home for people who use wheelchairs. The AQAA told us that work is also being done to enable the people who live at Laura House to be represented on the management committee and to raise the awareness of services and facilities within the community of the need to consider making changes that would provide better wheelchair access. We received one completed survey from a person who lives at Laura House. This told us that the service provided was good, but that more social, occupational and recreational activities could be arranged in the evenings. The surveys that we received from the staff told us that the induction and on going training for new staff is good, but that the provision of training for established staff could be better. Issues were also raised about the need to provide more management support for the staff and more recognition for work that they have done well. The AQAA tells us that the home has dealt with two complaints in the past twelve months. Both were resolved within twenty eight days. The AQAA also tells us that two safeguarding referrals to the local authority Safeguarding Team and that both have been investigated. The home has sent us two notifications in the past year. One to notify us of the death of a resident, the other to share their concerns about a residents relationship with someone outside the home. The later was also passed onto and investigated by the Annual Service Review Page 4 of 6 Safeguarding Adults Team. The last key inspection was carried out on 13th January 2009. Only one requirement was made, which concerned the administration of medicines, and the AQAA tells us that this has been dealt with. The outcomes for sections on Choice of Home, Lifestyles and the Environment were all assessed as excellent and the overall outcome was that the service was providing Good quality outcomes for the people who use the service. What are we going to do as a result of this annual service review? We think the quality of care at Laura House might have improved since the last key inspection. We are not going to change our inspection plan, and will do a key inspection by 13th January 2012. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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