Latest Inspection
This is the latest available inspection report for this service, carried out on 11th December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Linfield Care Home.
Annual service review
Name of Service: Linfield Care Home The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Sheila Gawley Date of this annual service review: 2 0 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 18 - 22 Wykeham Road Worthing West Sussex BN11 4JD 01903529629 Telephone number: Fax number: Email address: Provider web address:
tricia.hall@guildcare.org www.guildcare.org Guild Care Name of registered provider(s): Name of registered manager (if applicable) Mrs Alison Williams Conditions of registration: Category(ies) : dementia old age, not falling within any other category physical disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 54 0 54 0 54 0 The maximum number of service users to be accommodated is 54. The registered person may provide the following category/ies of service only: Care home with nursing - (N) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Dementia (DE) Old age, not falling within any other category (OP) Physical disability (PD). Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: We looked at all the information we had received on the home since the last key inspection or annual service review. This included, the annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the
Page 2 of 6 Annual Service Review service. We looked at surveys returned to us by people using the service and from other people with an interest in the service and information we have about how the service has managed any complaints. We also looked at what the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. We looked at the previous key inspection and the results of any other visits that we have made to the service in the last 12 months and relevant information from other organisations and people with an interest in the service. Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Linfield Care Home, registered for 54 people, is a large newly built, well-designed Care Home operating under the Guild Care group of homes and provides specialist care for people with nursing needs; physical disabilities and dementia care needs. It is situated in the centre of Worthing not far from the town centre and all its amenities and the sea front. A park gives an open aspect to the rear of the building and parking facilities are available in the grounds for visitors. The gardens are of an open aspect with a secure well-planned garden for those receiving care in the ground floor dementia unit. A roof garden provides as additional space for residents to enjoy. The building operates on three floors with a lift providing access between the floors. There are four cluster areas with each having an open-plan lounge and kitchen, giving the home a friendly homely aspect. There are two separate communal dining rooms on the ground and first floors and a large communal lounge that can be extended into the spacious hall when needed. All rooms are single rooms with en-suite facilities including level access shower. The Responsible Individual operating on behalf of the organisation is Antonia Bunnin. The registered manager is Alison Williams. The current fees for the service range from £597 - £862 Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for it. We sent surveys for people to complete and received seven completed surveys from people who use the service, eight from staff and one from a professional. The service indicated to us in the AQAA that they elicit information on the service from people who use the service and relatives by the use of surveys and meetings. There are also support groups and fund raising events. As a result of listening to people the home told us that they have made the following improvements, a residents charter has been introduced, trips out have increased, there are more hairdressing hours and more laundry assistant hours. Regular Communion has been re introduced. The AQAA told us that redecoration has been ongoing and the home has full wheelchair access. The surveys we received all indicated ongoing satisfaction with the home. Some people who use the service added commented, They provide a very warm, friendly, homely atmosphere and regular meetings and newsletters keep us informed,We are very happy with all aspects of Linfield, it is more like a first class hotel than a care home, This is an outstanding care home and Linfield provides first class accommodation. All expressed satisfaction with the food, The chef provides a varied menu. One relative brought to our attention the fact the the laundry is sometimes incorrectly placed in peoples cupboards. This may be something that will be rectified by the home increasing laundry assistant hours. Another said there were gaps in staffing during change of shifts. Six of the surveys we received from staff were positive on all aspects of the home, commenting, We provide a lot of activities for people, the home gives a high standard of care, It is well staffed with competent carers, provides an exceptional amount of training. All of these six surveys were happy with the support in the home. One staff survey did comment on low pay and another commented on wanting more contact with the registered manager. The AQAA told us that staffing has been increased and training is encouraged. The professional survey received was positive on all aspects of the home. What has this told us about the service? The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. Annual Service Review Page 4 of 6 What are we going to do as a result of this annual service review? We are not going to change our inspection plan at present, and will do a key inspection by 29/10/10. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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