Care Home: Little Brook House

Similar services:

• St Vincents
• The Cotswold Home
• Winton House
• Rush Court
• Hillyfield Rest Home
• The Maypole Nursing Centre
• The Briars

Annual service review Name of Service: Little Brook House The quality rating for this care home is: The rating was made on: two star good service 2 3 0 9 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Janette Everitt Date of this annual service review: 0 5 0 8 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service Address of service: 101 Brook Lane Warsash Hampshire SO31 6FE 01489582821 Telephone number: Fax number: Email address: Provider web address:   jan@littlebrookhouse.co.uk Name of registered provider(s): Conditions of registration: Category(ies) : dementia mental disorder, excluding learning disability or dementia old age, not falling within any other category Conditions of registration: Little Brook House Limited Number of places (if applicable): Under 65 Over 65 20 20 0 0 0 20 The maximum number of service users to be accommodated is 20. The registered person may provide the following category/ies of service only: Care home only - (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category (OP) Dementia, service users who are over 65 years of age but do not fall within the category of old age DE(E) Mental disorder, service users who are over 65 years of age but do not fall within the category of old age MD(E). Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 2 3 0 9 2 0 0 8 Annual Service Review Page 2 of 7 Little Brook House is a registered care home that provides personal care and accommodation to 20 older people. The home can also accommodate older people with dementia. The home is located in the rural area of Warsash, Hampshire, with Southampton as the nearest large city. The name of the house derives from the brook, which runs through the garden area of the property. The 300 year old home was formerly a farmhouse, the original building having been modernised and extended to include further accommodation. The building is well maintained, tastefully decorated and furnished and has extensive well-kept grounds. Two conservatories to the rear of the property overlook the gardens. The current fees do not include hairdressing, chiropody, newspapers and personal items. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included. The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. The manager had completed the AQAA in a clear and concise way and gave us all the information we asked for in detail. We looked at the information in the AQAA and our judgment is that the home is still providing a good service and they have identified what improvements they have made over the past year and how they are striving to make further improvements. The AQAA identified that the home had made improvements in the environment over the last year and service users have been involved with the choosing of furniture and fabrics for the redecoration of the home. The AQAA says that as a result of listening to the people who use the service, changes have been made to mealtimes and menus, a greenhouse has been erected for service users to use. A new nurse call bell system has been installed recently and, at the request of the service users, an occupational therapist provides a service to the home and alternative health practice therapists also attend the home. The focus of this service is to ensure that the service user is at the centre of how the service is run and their suggestions and opinions are listened to and appropriate changes are made to meet their needs. The AQAA tells us that the staff practices and home life encompass equality and Annual Service Review Page 4 of 7 diversity and that staff understand that every person is individual and has a different view of the world they live in and this must be respected when supporting them to live the lives they choose. People living in the home tell us they are happy there. They told us that they get the care and support they need, staff are available for them and that the staff listen to and act upon what they say. We sent out 15 service user surveys of which 8 were returned, 15 staff surveys of which 5 were returned, 4 visiting professionals of which 1 was returned and 2 care managers, neither of which were returned. The comments received were very complimentary about the home and expressed a high level of satisfaction with the quality of care and support provided to service users at Little Brook House. Comments include. The home operates as a real care home within the constraints of the fees we pay and I am very happy. I benefit from being independent as and when I want company. We have a good laugh with staff and they are so friendly. The home encourages personal freedom within the environment and endeavours to empowers the residents to be independent within their own constraints. The home is very good and a congenial place to live. More options for activities are now being pursued now that residents are keen to be involved. Puts the needs of the residents first. A well run establishment and a happy and caring environment. The home considers individual food likes and dislikes and there is always choice. I have not been in the home long but have no complaints. The home provides aesthetically pleasing surroundings both in the house and garden. They are very flexible in allowing our own furniture and pictures in our rooms. The home provides a relaxing atmosphere. Provide smaller portions at mealtimes and have a fixed time you could approach a senior person with health queries. The five staff member surveys returned to us and told us that the staff have good support from the manager with sufficient staff on duty to meet the individual needs of service users. Comments said. The home provides good training. Little Brook cares for people, their relations and staff, it is a very loving home. I could not think of anything the home could do better and you are kept up to date on everything and everybody. It is a very friendly place to work and I look forward to going to work every day. The manager is brilliant with residents and she is very supportive to all members of staff. We pride ourselves on meeting all residents needs individually and keep the home a happy and friendly environment. The home provides a clean, comfortable and inviting environment for people who want to be there. The AQAA told us that 14 of the 17 care workers have achieved their NVQ levels 2 and above and that ongoing training is available to all staff. A District Nurse returned a survey that told us that service users privacy and dignity is respected and that clients always seem happy and content. The service has told the Commission that they have not received any complaints since the last key inspection. No requirements were made at the last key inspection on 23rd July 2008. Annual Service Review Page 5 of 7 The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by the 23rd July 2010. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 7 of 7 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!