Latest Inspection
This is the latest available inspection report for this service, carried out on 21st September 2009. CQC found this care home to be providing an Good service.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Lloyd Lodge.
Annual service review
Name of Service: Lloyd Lodge The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Carol Mitchell Date of this annual service review: 2 1 0 7 2 0 0 9 Annual Service Review Page 1 of 5 Information about the service
Address of service: 2 St Georges Road Bedford Bedfordshire MK40 2LS 01234268757 01234272927 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category physical disability Conditions of registration: Lloyd Lodge Limited Number of places (if applicable): Under 65 Over 65 0 0 0 18 18 18 There are no conditions associated with this registration Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Lloyd Lodge is situated in a pleasant residential suburb of Bedford. The home has been registered to the current owners since 2001, and is registered for 18 residents over the age of 65 years with a diagnosis of dementia and/or physical disabilities. The bedroom accommodation is on three floors. Currently in use as bedrooms are twelve single, and two double rooms, all with en suite toilet facilities. There are two lounge/dining areas on the ground floor, and all floors are served by a lift. The home has a garden at the rear accessed by a ramp. The home is in within walking distance of a park, a local bus route and Bedford Town centre. The fees for this home vary from
Annual Service Review Page 2 of 5 £457.00 per week, to £480.00 per week, depending on the care needed. Annual Service Review Page 3 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information we have received or asked for since the last key, or main inspection on 21st July 2008, when we also gave this home a good quality rating of two stars. The information we have considered includes a self assessment completed by the manager. In this document the manager explained to us how good she thinks the home is at meeting the needs of people living in the home. We read surveys returned to us from people living and staff working at the home. We checked to see if we have information about complaints concerning the home, and considered what the home has told us about things happening at the home. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service, is making improvements, and knows what further improvements it needs and wants to make. The AQAA made clear that finding out the opinions of people living at the home and their families is given priority, and that developing staff and keeping them up to date is important. Four residents at the home sent us surveys and they told us that they are happy at the home. They indicated that they always make decisions, do what they want, and they are confident about making a complaint if they need to. Comments they made were I like my room; Food is good; I would like an outing to the seaside; I am happy here; The home looks after me well. Staff told us that they like working at the home and that there is good communication with all members of staff. The home has continued to let us know about things happening at the home since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown that the home continues to provide good outcomes for people living in it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 21st July 2010. However we can inspect the home at any time if we have concerns about the quality of the service or the safety of the people living there. Annual Service Review Page 4 of 5 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 5 of 5 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
