Latest Inspection
This is the latest available inspection report for this service, carried out on 15th March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Lomack House.
Annual service review
Name of Service: Lomack House The quality rating for this care home is: The rating was made on: two star good service 2 6 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Neil Fernando Date of this annual service review: 2 5 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 29-33 Elstow Road Kempston Bedfordshire MK42 8HD 01234840671 01234840671 lomackhouse@lomackhealth.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability physical disability sensory impairment Lomack Health Co Ltd Number of places (if applicable): Under 65 Over 65 9 9 1 0 0 0 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: The registered manager resigned towards the end of December 2008. 2 6 1 1 2 0 0 8 Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Lomack House was registered in August 2001 and provides care for nine adults with learning disabilities. The two-storey detached home was converted from two private dwellings. The home does not have a passenger lift. Lomack Health Company manages the home. The home is located in the quiet Kempston residential area of Bedford. The accommodation consists of nine single bedrooms, a conservatory, a spacious lounge, dining room and a kitchen. Since the inspection in July 2006 a new activties room has been created giving residents a dedicated space to use for sewing, music and art and craft. There are bathing facilities and toilets on both floors. The general/staff office is situated on the ground floor and the managers office is on the first floor. The home has a large, attractive garden to the rear of the property.
Annual Service Review Page 2 of 6 The fees for this home range from £800.00 to £1600.00 per week. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for since the last key inspection. This includes: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gives us some numerical information about the service. Surveys returned to us by people using the service and staff working at the home. Information we have about how the service has managed any complaints including safeguarding matters. What the staff have told us about things that have happened in the service, these are called Notifications and are a legal requirement. We also make use of any other information received about the service since our last key inspection; this could be from health and social care professionals, representatives and other stakeholders. The previous key inspection and the results of any subsequent visits to the home in the last 12 months. What has this told us about the service? The Manager sent us their annual quality assurance assessment (AQAA) when we asked for it. It is clear and gives us the information we asked for. Responding to What our service does well?, the Manager tells us The service has undergone a process of auditing ,planning and development to ensure that we are continually improving the service we deliver. This is monitored and evaluated to ensure that we are continually improving and developing and meeting the expectations of the service users. Service users are involved in all aspects of the service development and have a much greater range of opportunities for personal growth, choice , autonomy and development. The staff team are commited and involved in shaping and managing the development of the service and their personal development and growth. Based on the information in the AQAA, our judgment is that the home is still providing a good service. They also know what further improvements they need to make. They have outlined a plan of how they intend to achieve these improvements. We received comments from 7 residents and 7 care staff. All of the comments are positive and show us that the people living at Lomack House are happy with the service they receive. Comments that show this are: Good meals, Nice and clean, Annual Service Review Page 4 of 6 Arranges holidays, All staff help us as far as possible with our activities and I like it here. However, one resident suggested that I would like that some of the staff that smoke to give up smoking. Comments from staff surveys include It does well on meeting service users needs and staff training so that good standard is produced, It does well by encouraging independence, while giving support when required and Residents are encouraged to think for themselves and plan with their key workers anything they would like to achieve in their lives. In terms of improvement, one member indicated Set aside time for staff to complete admin work without leaving the floor short of staff. There has been no complaint received by the home since the last key inspection; the Commission has not received any in this reviewing period. There have been 3 matters referred to the local safeguarding team, during the same period. Safeguarding matters appeared to have been dealt with satisfactorily. All staff have completed their mandatory training; most staff have completed their NVQ Level 2 or 3 and some members are doing the same training. The Manager tells us Staff training is of a high calibre and we have a high percentage of staff who are qualified to NVQ level 2/3. The service continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. The home works well with us and evidence suggests that the service continues to provide good outcomes for residents. The main findings of the last key inspection undertaken on 26 November 2008 was that Residents expressed a good level of satisfaction with respect to the quality of care and support they receive. Care and staff management systems are being implemented to good effect. This means that the residents benefit from a home that is well run. Staff members spoken to said they are well supported. We looked at all this information and our judgement is that Lomack House is still providing a good service. What are we going to do as a result of this annual service review? We can inspect this home at any time, if we have concerns about the care and welfare of any residents or its operation. There is currently no evidence to suggest that an inspection is required in the near future. Our plan is to do an annual service review by 25 November 2010 and a key inspection by 25 November 2011, unless information is received to trigger an earlier inspection. Annual Service Review Page 5 of 6 Reader Information
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