Latest Inspection
This is the latest available inspection report for this service, carried out on 7th December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Lyndhurst.
Annual service review
Name of Service: Lyndhurst The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Jane Gurnell Date of this annual service review: 2 8 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Hea Road Heamoor Penzance Cornwall TR18 3HB 01736331008 01736331008 H5m006flecknor@mencap.org.uk www.mencap.org.uk Royal Mencap Society Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 5 0 Registration of Mr David James Flecknor as Manager for a maximum of 18 months pending Ms Rachael Lee`s return as Manager Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Lyndhurst provides personal care and support for up to 5 adults with learning disabilities. The home is situated in the village of Heamoor, which is a few miles from the town of Penzance. The registered provider is Mencap, which operates several care homes and domiciliary care agencies in Cornwall. The current registered manager Mr David Flecknor. All people who use the service have their own bedrooms. There is a dining room and a lounge for the use of people who use the service. The home is not suitable for wheelchair users without further adaptation. The home has a pleasant front garden,
Annual Service Review Page 2 of 6 which people who use the service can use. There is parking for two cars at the front of the property. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? Lyndhurst received a key inspection in November 2008 and was judged to be providing good outcomes to the people who live there. This Annual Service Review was undertaken on 28th October 2009. We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: 1. The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. 2. Information we have about how the service has managed any complaints. 3. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. 4. The previous key inspections. 5. Relevant information from other organisations. 6. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was brief but clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they would like to make including more choice over peoples holidays and whether they wish to go on their own or with others and ensuring staff are aware of what is important to each person and endeavouring to meet these preferences. People living in the home have told us they are happy there. All four people returning a survey said they were able to choose what they would like to do during the day and evening and that the staff treat them well. They are particularly pleased with the quality of the food. In response to the question what does the home do well?, one person said they make good meals and help us cook another person said nice cook, good food. We received comments from four members of staff and two health care professionals. All the staff said they were well supported and received the necessary training to support the people living in the home: comments included, puts the needs of the service users first, person-centred and encourage involvement in the community and with friends and provides a happy and caring environment. The health care professional confirmed the home works well with agencies such as the Community Learning Disability Team. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for Annual Service Review Page 4 of 6 the people who use it What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 15th November 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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