Latest Inspection
This is the latest available inspection report for this service, carried out on 6th August 2009. CQC found this care home to be providing an Excellent service.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Manorbrooke.
Annual service review
Name of Service: Manorbrooke The quality rating for this care home is: The rating was made on: three star excellent service 2 7 0 8 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Wendy Mills Date of this annual service review: 2 7 0 8 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Bevis Close Stone Dartford Kent DA2 6HB 01322223628 Telephone number: Fax number: Email address: Provider web address:
patricia.isted@kent.gov.uk Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Kent County Council Number of places (if applicable): Under 65 Over 65 0 33 The maximum number of service users who can be accommodated is: 33 The registered person may provide the following category/ies of service only: Care home only - PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - OP Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Manorbrooke is a care home providing personal care for 33 Older People. Kent County Council (KCC) is the registered provider. Manorbrooke was opened in the 1960s as a purpose built local authority home. All bedrooms are for single occupancy, with 19 rooms situated on the ground floor. Nine bedrooms have en-suite facilities. All bedrooms are connected to the call bell system and have a television point. None of the bedrooms have a telephone point. There is a passenger lift to all rooms on the first
Annual Service Review Page 2 of 6 2 7 0 8 2 0 0 8 floor. The home is divided into three units. The first floor unit has a large/dining room. The two units on the ground floor have their own day lounge, but share a large dining room. The home is situated in Stone, off the main road between Dartford and Gravesend. Buses, shops, post office, church and pubs are within easy walking distance for able-bodied residents. Gravesend and Dartford are about 5 and 2 miles away respectively. Darent Park Hospital and the Bluewater Shopping Centre are nearby as is access to the main A2/M25 interjunction. The maximum current fee payable is £351.91, with additional charges for newspapers, toiletries, hairdressing, chiropody, dentists and opticians. The latest Inspection Report is publicly displayed in the main reception. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last inspection. This included:The Annual Quality Assurance Assessment (AQAA) that the home is required to send us. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. Information we have about how the service has managed any complaints. The previous key inspection and the results of any other visits we have made to the service in the last twelve months Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The service returned the AQAA when we asked for it. It contained excellent information about the home. It told us about the progress that has been made since our last visit and identified areas where further developments are planned. It also included good evidence that the home seeks the views of the people who use this service and other stakeholders. Changes and improvements have been made as a result of this consultation. The home has excellent quality assurance systems in place that include quarterly residents meetings, regular questionnaires and a comments and suggestions book. Feedback from these various sources is discussed a regular staff meetings and changes are made where appropriate. A bi-monthly newsletter tells the residents and their supporters what is going on in the home. Residents, their families and staff all contribute to the newsletter. Since the last inspection there have been a number of improvements. These include updated complaints systems; an activities diary; menu changes; new equipment such as Free view boxes and games consoles for each of the lounges; and redecoration of one lounge following consultation with the people who use this service. The home is in the process of providing new carpets for the residents bedrooms. Residents have been consulted about their preferences for colour schemes The last inspection report was very positive and the home was judged to be providing excellent outcomes for the people who use this service at that time. The report identified areas of best care practice and found that the care and support given is of a very high standard. The AQAA confirmed that the service values equality and diversity. Religious services take place in the home for those who wish to attend; the home has introduced a Annual Service Review Page 4 of 6 regular, Themed Tea evening, that gives the residents opportunities to sample food from different parts of the world; and there is a wide range of activities such as cards, quizzes and board games, available. The AQAA told us that staff retention remains good and that there is a good level of both statutory and specialist staff training going on. The home participates in the Kent Vocational Training Scheme. Recently the registered manager has undertaken training to help her understand the implications of the Mental Capacity Act and Deprivation of Liberty. The home continues to provide excellent support for health and personal care. Good relationships are maintained with local General practitioners and visiting health care professionals such as District Nurses and Chiropodists. The home has very good and consistent management. The AQAA told us that there is a robust business plan in place for future improvements. What are we going to do as a result of this annual service review? There will be no change to the inspection plan as a result of this Annual Service Review. It should be noted that we can the service at any time if we have concerns about the quality of the service or safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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