Latest Inspection
This is the latest available inspection report for this service, carried out on 20th May 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Maryfield Convent.
Annual service review
Name of Service: Maryfield Convent The quality rating for this care home is: The rating was made on: two star good service 0 8 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Tracey Horne Date of this annual service review: 1 0 0 3 2 0 1 0 Annual Service Review Page 1 of 7 Information about the service
Address of service: London Road Hook Hampshire RG27 9LA 01256762394 Telephone number: Fax number: Email address: Provider web address:
sisters@maryfieldhook.fsnet.co.uk Name of registered provider(s): Name of registered manager (if applicable) Sister Celestina Cini Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Congregation of Dominican Sister Number of places (if applicable): Under 65 Over 65 0 13 The registered person may provide the following category/ies of service only: Care home only - PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - OP The maximum number of service users who can be accommodated is: 13 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Maryfield residential care home is registered to provide accommodation for thirteen people who are within the category of old age. The home is owned and managed by the Congregation of Dominican Sisters of Malta. The home endeavours to provide a homely and relaxed environment for service users. Staffing is provided twenty-four
Annual Service Review Page 2 of 7 None 0 8 0 1 2 0 0 9 hours a day. Visitors are welcome and service users families are encouraged to play an active part in their relatives life where appropriate. The home has well-established links with local General Practitioners and nursing services to support and enhance the care provided. The home is situated in a small village of Hook and is set within the grounds of the convent, which is attached. The home is a three-storey building and accommodation is provided on the first floor. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last Key Inspection (KI) 08/01/09. This included the Annual Quality Assurance Assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. We sent surveys to ten service users, twelve relatives, twelve staff, four health and social care professionals and four care managers. The following were returned, twelve service users, eight staff, ten relative/advocate, three health and social care professionals. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. We considered the previous Key Inspection. What has this told us about the service? The service sent us their AQAA when we asked for it. It had been completed fully and was very informative. The AQAA states that two service users have been admitted since the last KI, bringing the total number of service users to thirteen. Individual care plans are discussed and reviewed with service users involvement and relatives are informed of any changes. The service hasnt received any complaints. No safeguarding referral has been made, or investigations taken place. All policies and procedures are in place and adhered to. Health and Safety inspection stated excellent health and safety arrangements. Environmental Health inspection stated excellent food hygiene. Five out of the eight permanent staff have achieved, or are undertaking National Vocational Qualification (NVQ) 2 or above. The service has identified in their AQAA the following areas that have improved; Variety of activities. The utility room has been redecorated and had new carpet. The patio has been extended to allow more space for service users to enjoy. Cultivated a vegetable plot to grow broad beans, runner beans and fruits. Staff receive regular supervision and appraisal. The service has identified in their AQAA the following areas for improvement; Implemented a continuous staff training program. Increase the number if staff who have obtained their NVQ. Ten service users ticked yes to receiving a contract and they received enough information about the home before moving in which enabled them to decide if it was the right place for them. Two did not know. Two health and social care professionals who responded to our survey agreed the service gathers accurate information to ensure the right service is planned for people. Ten service users who responded to our survey agreed that they always and two usually received care, support and medical support as they need. All relatives who Annual Service Review Page 4 of 7 responded to our survey agreed that the service meets their relatives needs and responds to the different needs of individuals living there. Three health and social care professionals also agreed and stated that the service seeks advice and acts upon the advice given to improve individuals well being. One stated that annual health checks are carried out for each service user. The majority of service users agreed the home arranges activities, three ticked sometimes, one commented in the mornings. Everyone surveyed agreed the service respects peoples dignity. Nine service users agreed they always like the meals, two usually and one sometimes. All staff who responded to our survey agreed to a CRB and references being carried out before they started work. All service users who responded to our survey agreed that staff listen to and act upon what they say. Relatives agreed the service keeps the up to date with important issues effecting their relative and they all agreed to knowing what to do if someone has concerns about the home, and the service has responded appropriately when concerns have been raised. All service users and relatives who responded to our survey stated the home is always clean and fresh. When asked if there are enough staff to meet individuals needs, two staff ticked always and six usually. All ticked always to feeling they have the right support, experience and knowledge to meeting the different needs of people. Each relative agreed. All staff ticked very well to induction covering everything they needed to know, and all agreed they have been given enough training that is relevant to their role and helps them to understand individuals needs, and keeps them up to date with new ways of working. The majority of staff surveyed stated that the manager often meets with them to discuss how they are working. The following comments were made when asked what the home does well:Staff are trained to preserve and maintain the dignity, individuality and privacy of service users within a warm, secure and caring atmosphere. Appropriate staffing level and skills of staff meet individuals needs. Maintain continuity of staff. Maintains good relationships with relatives/friends. Staff moral is high and staff are proud to work at Maryfield Convent, the following comments were made: It is a pleasure to work here, the atmosphere is very friendly and homely. Everyone here cares for each other. We are kept up to date with training. The manager is a great support to all. I receive regular supervision which is a great help and support. I count myself very lucky to work in such a pleasant atmosphere. Information sharing between staff and listening to individuals contributions helps build good team spirit. It is wonderful to work in a safe environment. Many people commented on how very clean and well organised the home is, and the atmosphere is very homely and calm. Service users are very well looked after and treated individually regardless of their needs. Offer allot of choice from clothing to activities which demonstrates active respect for diversity. The food is very good, enjoyed in a stimulating environment. Listening and talking to people and respecting their individuality. It is nice to know and to feel accepted, loved, safe and supported. I am very happy here. I cant believe how lucky I am that my mother is at Maryfield, she is totally happy and content and i know she couldnt be better looked after-even by me! Our father has been treated with kindness and respect. The meals are good and enjoyed. A very caring attitude to service users. Excellent ratio of carers
Annual Service Review Page 5 of 7 to service users. My mother is very happy and content. Time is spent talking to service users and listening to their problems. The meals are freshly cooked and served individually. A beautiful home run by caring staff. I cannot fault the care, loving kindness and up-most dignity my relative received. The following comments were made when asked what the home could do better: More variety of activities, such as exercise, singing or painting, but when this has been suggested, service users have not been enthusiastic. Decor could be updated, although very clean, a little worn in places. The service continues to notify us of things that have happened since our last key inspection. The last key inspection stated people using this service experience good quality outcomes. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 8 January 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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