Latest Inspection
This is the latest available inspection report for this service, carried out on 9th November 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Mayfield House.
Annual service review
Name of Service: Mayfield House The quality rating for this care home is: The rating was made on: two star good service 0 4 0 9 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Mavis Clahar Date of this annual service review: 0 8 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Mayfield House 29 Mayfield Road Walton-on-thames Surrey KT12 5PL 01932229390 Telephone number: Fax number: Email address: Provider web address:
info@mayfieldhousesurrey.co.uk Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Mr Colin Catton Number of places (if applicable): Under 65 Over 65 3 0 0 34 The maximum number of service users to be accommodated is 34. The registered person may provide the following category/ies of service only: Care home only ? (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Dementia (DE) Old age, not falling within any other category (OP) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Mayfield House is a long established, privately owned care home situated in Walton On Thames. The home provides care and accommodation for up to 34 older people who need personal care and assistance. Accommodation is provided on two floors, there is access to the first floor via a lift and stairs. The home offers accommodation in single and double rooms. There are two large sitting rooms, a large dining room and a
Annual Service Review Page 2 of 6 0 4 0 9 2 0 0 8 conservatory. There is a small well maintained garden. There is limited parking on site, however parking is available in the adjacent pay and display car park. The home is close to the mainline railway station of Walton On Thames and the local bus route. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received since the last key inspection. This included: The Annual Quality Assurance Assessment (AQAA) that was sent to us by the service.The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. Surveys No surveys were returned to us from people using the service, or health professionals visiting the home on a regular basis nor from members of staff. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service. These are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their Annual Quality Assurance Assessment (AQAA) when we asked for it. Information provided in this document was good and gave a good picture of the care outcomes for the service users living at this home. The home ensures service users receive the best care by making sure staff work from the person centred care plans drawn up for each service user, thus providing care which is flexible and able to accommodate the changing needs of the service user. The AQAA conveyed all service users are fully assisted and supported in meeting their general health care needs, which are met by a range of healthcare professionals accessed both in the home and the wider community. The AQAA informs the home provide indididualised care based on the assessed needs of each service user. The home has recognised their shortfalls and have requested their Corporate Communications Team to translate into additional languages or reproduce in Braille documents such as the Service User guide and Statement of Purpose. The AQAA informs the home has a full and varied activities programme to which all service users are invited to participate. The AQAA informs us the routine of daily life are flexible and based on person centred approach to care. Service users have the opportunity to enjoy the varied activities and to express their own choices throughout. Staff are trained in Safeguarding Adults based on the surrey multi-disciplinary process. The home has not received any complaints since the last key inspection . The AQAA further informs us that the home fulfils its objectives as a caring environment which is a safe, clean happy environment suited to the assessed needs of the service users. The Management of the home continues to be open and transparent, and is able to make changes to routine based on the advice and assessed needs of the service users. The management ensures they continue to provide good outcomes for service users by continuously reviewing and updating policies and tasks. Annual Service Review Page 4 of 6 The home continues to let us know about things that have happened since our last key inspection. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We will continue with our inspection plan and the service will receive a key inspection as planned during 2010. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
