Care Home: Mayott House

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What the care home does well Service users are treated with dignity and respect. Service users expressed their satisfaction of living at Mayott House, the care provided and the facilities available. The healthcare needs of service users are fully met. Service users can be confident that any complaints or concerns will be listened to, taken seriously and acted upon. Policies and procedures are in place to protect service users from abuse and neglect. Staff on duty were observed to be courteous and professional when carrying out their duties. Staff are well trained to carry out their duties with confidence. Twenty three of the thirty two care staff in post have completed/ nearing completing of national vocational qualification (NVQ). We gained the impression that there is a good rapport between service users, visitors and the staff team and that staff morale is good. Members of staff expressed their satisfaction of working in the home. What the care home could do better: Measures to prevent the potential risk of cross contamination and the spread of infection need to be more robust, as members of staff are manually cleaning commode pots. Following the inspection we received an action plan from the manager detailing action to be taken. The manager is advised to obtain a copy of the document " Infection Control in Care Homes 2006", which advises that commode pots/bedpans should be heat disinfected at 80oC for one minute. Advise can also be sought from the Health Protection Agency and/or Environmental Health Department. Random inspection report Care homes for older people Name: Address: Mayott House Ock Street Abingdon Oxfordshire OX14 5DH two star good service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Marie Carvell Date: 2 4 0 6 2 0 1 0 Information about the care home Name of care home: Address: Mayott House Ock Street Abingdon Oxfordshire OX14 5DH 01235521959 01235536515 manager.mayotthouse@osjctoxon.co.uk www.osjct.co.uk Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Mrs Jean Margaret Pyle Type of registration: Number of places registered: Conditions of registration: Category(ies) : The Orders Of St John Care Trust care home 43 Number of places (if applicable): Under 65 Over 65 0 43 0 dementia old age, not falling within any other category physical disability Conditions of registration: 43 0 43 The maximum number of service users who can be accommodated is 43 The registered person may provide the following category of service only: Care home only (PC) to service users of the following gender: Either whose primary care needs on admission to the home are within the following category: Old age, not falling within any other category (OP) Dementia (DE) Physical disability (PD) Date of last inspection Care Homes for Older People Page 2 of 8 Brief description of the care home Mayott House is a home for older people based near the centre of Abingdon, owned and managed by The Orders of St John Care Trust (OSJCT), which is a charitable organisation that also runs homes in Wiltshire, Lincolnshire and Gloucestershire. The home is close to several local shops and amenities with good bus routes, and can accommodate a maximum of 43 older people. The home provides 24-hour support for all the individuals living at the home, and does not provide nursing care. There are no en-suite bedrooms, and a passenger lift is available to the first floor. The home provides a suitable outdoor area with garden furniture for people to safely walk and sit to enjoy the garden. The fees for this service range from 490.00 to 750.00 per week. Items not covered include hairdressing, podiatry, newspapers, toiletries and contributions to some outings and activities. Care Homes for Older People Page 3 of 8 What we found: The last key inspection for this service was undertaken in September 2007. This random focused inspection took place on the 24th June 2010, we the (commission) arrived at the service at 11:45 and we were in the service until 14:50. The focus of the inspection was to look at experiences and outcomes for service users. We spent time with service users, the manager in post since mid April, staff on duty and relatives. We looked at a sample of records relating to service users, staff and health and safety. At the last inspection the quality rating for the home was judged to be good. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking Care Homes for Older People Page 4 of 8 following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 7 of 8 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. 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