Care Home: Meadowside Residential Home

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Annual service review Name of Service: Meadowside Residential Home The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Annie Foot Date of this annual service review: 1 5 0 7 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service Address of service: 41 Highweek Road Newton Abbot Devon TQ12 1TR 01626363243 01626363243 Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Newton Abbot & District Society for Mentally Handicapped Children & Adults Number of places (if applicable): Under 65 Over 65 10 0 The maximum number of service users who can be accommodated is 10. The registered person may provide the following category of service only: Care home providing personal care- Code PC to service users of either gender whose primary care needs on admission to the home are within the following categories: Learning disability- Code LD Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Meadowside cares for up to 10 adults with learning disabilities. It is owned by a registered charity. The Home is a large detached house with gardens and a day resource in the grounds, close to the centre of Newton Abbott with all its amenities and transport links. Meadowside is currently set out on a ground and first floor, with all the bedrooms on the first floor with bathroom and toilet facilities and a staff sleep-in room. On the ground floor are the kitchen, offices, laundry, a hobbies room, dining room, lounge and a staff sleep-in room. There is an unfinished extension to the rear of the Annual Service Review Page 2 of 7 Change of Registered Managers name property, which will add additional bedrooms, a sitting area and bathroom facilities when completed. The Owners intentions are not to increase the number of residents cared for at Meadowside but give all residents a single bedroom and more space. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection which took place on 8 May 2008. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and detailed and gave us all the information we asked for. We also received 7 completed surveys from people living at the home. Everyone who completed a survey had received assistance in completing the form by a staff member. The surveys tell us that everyone is happy living at the home. Everyone says they receive the medical care and support needed. Positive comments about what the service does well included: the home, takes care of me and informs me of what is going on, I am satisfied with my care, I am happy here, there is nothing the home could do better. There are 9 people currently living at the home and there have been no new admissions in the last year. Everyone at the home has a care plan. A new system of daily reporting has been introduced during the last year. Independent advocates are now available to anyone requiring extra support. A programme of activities is arranged for anyone wishing to participate. Residents are encouraged to lead fulling lives and contact with family and friends is encouraged. The AQAA tells us that an extra member of staff has been appointed to enable Annual Service Review Page 4 of 7 residents to go out more often on a one to one basis. During the last year a spare room has been converted into a craft/training/meeting room so that meetings and training sessions are no longer held in communal rooms. Residents are supported and encouraged to follow outside activities including cookery, craft and pottery classes. Others are happy to go shopping, or out for coffee individually with staff. All residents have a bus pass to enable trips further a field during the summer months. People living at the home tell us that staff are usually available when needed and that they listen and act on what is said. We received 7 completed surveys from members of staff. These tell us that the staff are always given up to date information about the needs of the people they care for. Staff say that the manager supports them well and meets with them regularly to discuss working practice. A deputy manager has been appointed in the last year to provide additional support. All staff receive induction and ongoing training. A new induction programme has been introduced during the year. Ongoing training has improved and has included ,care of medicines training and are in the process of completing dementia, equality and diversity and mental capacity act training. Surveys confirm that they are trained appropriately. 14 permanent members of care staff are employed at the home. 7 have achieved an NVQ level 2 or above in care. A further 3 people are working toward the award. 4 members of staff have left during the year. Staff responding to our survey tells us that, the home cares very well for the residents, another says, the home does well in meeting clients choice, individuality and dignity - and personal well-being of residents and staff, and that the home maintains residents individuality at all times. The home has a written complaints procedure which is also available in picture format. Every resident has a copy of the complaints procedure. Our surveys confirm that people living at the home know who to talk to if they have any concerns or wish to make a complaint. No complaints were received during the last year. All policies and procedures in operation at the home were reviewed in the last year. The AQAA and comments in surveys confirm that the property is maintained to a high standard. During the year a new kitchen was fitted and a craft /training/meeting room provided. A warm and friendly welcome is extended to everyone who comes into the home. The home continues to provide a high standard of care and there is no evidence to indicate that outcomes for people who use the service have changed since the last inspection of the service. What are we going to do as a result of this annual service review? Annual Service Review Page 5 of 7 We are not going to change our inspection plan, and will do a key inspection by 7 May, 2010. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. 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