Latest Inspection
This is the latest available inspection report for this service, carried out on 14th December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Millfield.
Annual service review
Name of Service: Millfield The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Sheila Gawley Date of this annual service review: 2 2 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 9 St Catherine`s Road Littlehampton West Sussex BN17 5HS 01903714992 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Mrs Pauline Anne Shanahan Number of places (if applicable): Under 65 Over 65 0 11 The maximum number of service users who can be accommodated is: 11 The registered person may provide the following category/ies of service only: Care home only - PC to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - OP Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Millfield is a care home registered to accommodate up to eleven service users in the category of Older People. It is a semi-detached Edwardian house located in the town of Littlehampton. The house overlooks a park and is a few minutes walk from the towns shops, public transport, local amenities and the sea front. The accommodation is provided on three main and two mezzanine floor levels with a lift providing access between the lower floor and the first main floor.
Annual Service Review Page 2 of 6 No The service is privately owned and managed by Mrs Pauline Shanahan who is also the registered manager. At the time of the last visit the scale of charges for the home was £385 - £410 per week. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information we had received on the home since the last key inspection or annual service review. This included, the annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. We looked at surveys returned to us by people using the service and from other people with an interest in the service and information we have about how the service has managed any complaints. We also looked at what the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. We looked at the previous key inspection of 23/07/08 and relevant information from other organisations and people with an interest in the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear but some sections lacked detail . We sent surveys for people to complete and received six completed surveys from people who use the service. The service indicated to us in the AQAA that they listen to people who use the service but they do not have formal meetings with them. The AQAA did not state if other quality assurance systems are in place but the key announced inspection report of 23/07/08 indicated that people who use the service and their relatives are surveyed. The home has an in house activities programme and takes people on trips out. The AQAA told us that redecoration has been ongoing and further work is to be undertaken in the garden. The surveys we received all indicated ongoing satisfaction with the home. Some people who use the service added commented, They provide a warm, friendly service,We are happy with the care. All expressed satisfaction with the food. There is an ongoing training programme for staff with staff completing National Vocational Qualification Level 2 in care. Five staff have completed some dementia training, five have completed health and nutrition and four staff have completed medication training. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? Annual Service Review Page 4 of 6 We are not going to change our inspection plan at present, and will do a key inspection by 23/07/10. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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