Latest Inspection
This is the latest available inspection report for this service, carried out on 18th January 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Moor House.
Annual service review
Name of Service: Moor House The quality rating for this care home is: The rating was made on: two star good service 0 8 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Lesley Garrett Date of this annual service review: 1 8 1 2 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Vicarage Road Staines Middlesex TW18 4YG 01784453749 01784469188 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Friends of the Elderly Number of places (if applicable): Under 65 Over 65 0 25 The maximum number of service users to be accommodated is 25. The registered person may provide the following category/ies of service only: Care home only ? (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category (OP) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The home is situated in a residential area at the end of a private drive near to the centre of Staines. There is limited car parking space to the front of the building. The home has close circuit television covering the grounds of the home for security purposes. The building is purpose built and provides care and accomodation for twenty-five (25) older persons. Accomodation is provided in single bedrooms with en-suite facilities
Annual Service Review Page 2 of 6 0 8 0 1 2 0 0 9 which is situated on the ground and first floors of the building. There is a passenger lift giving access to the first floor. In July 2008 the home was re-registered with the providers changing to Friends of The Elderly Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and contained the information that had been requested. We looked at the information in the AQAA and our judgement is that the home is still providing a good service. We were told in the AQAA that changes are made at the home as a result of listening to people who use the service. A bowl of fruit is always available in the lounge on the ground floor. Carpets in the corridors on the ground floor and some bedrooms and lounge chairs and stools have been replaced. The ground floor hall and corridors have also been decorated. There have been changes with activities with the manager advertising for another activity coordinator and more variation in the activity programme. A voluntary worker has been used to assist with taking people who use the service on outings and to assist with activity participation. More variation has been introduced regarding the hot and cold suppers and people who use the service are encouraged to enjoy a cooked breakfast in the dining room each morning. The AQAA told us that a detailed pre-admission assessment is completed prior to any confirmation of admission to the home. People who wish to use the service are encouraged to spend time at the home and to stay for lunch if they choose. This gives them the opportunity to meet other people who are living at the home. Information about the home is given to all people who wish to use the service and this includes the brochure, statement of purpose and service user guide. People using the service who returned completed surveys confirmed that prior to admission they received enough information about the home. Each person who uses the service has a care plan which is discussed with them and Annual Service Review Page 4 of 6 their relative if agreed. These are reviewed regularly and signed by the person using the service every six months. Risk assessments are also written on admission and reviewed and changed when necessary. We were also told that people who use the service have access to a GP, chiropodist, optician, dentist and district nurse who visits the home twice a week. The AQAA told us that during the past twelve months the home has received one complaint which has been resolved and there have been two safeguarding adult referrals. We also read in the AQAA that the home is clean, hygienic and well maintained and presented. All bedrooms are single with en suite facilities. They are are decorated when necessary but always before a new person is admitted to the room. One person using the service who completed a survey told us I like to think that Moor House is now my home. I really appreciate the garden and try to go out there most days. Some of the people who use the service completed and returned surveys to us. The following are some of the things they told us:There is always a friendly atmosphere and nothing is too much trouble for the staff. The home has a friendly staff atmosphere and do their best in sometimes difficult situations. They provide good care and arrange my medication. The staff arrange hospital appointments with transport and staff escorts. Staff could improve timekeeping bearing in mind that there have been episodes of staff being either sick or on annual leave. 10/10 I cannot think of anything they could do better. They do their best with the staff available. The staff work hard but emergencies occur and people phone in sick. An extra pair of hands especially in the morning would make life easier for the staff and residents. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 8th January 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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