Latest Inspection
This is the latest available inspection report for this service, carried out on 11th September 2009. CQC found this care home to be providing an Excellent service.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Mornington Road.
Annual service review
Name of Service: Mornington Road The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Peter Illes Date of this annual service review: 1 1 0 9 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 100 Mornington Road Leytonstone London E11 3DX 02085187515 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) Ms Karen Annette Howell-Lyons Conditions of registration: Category(ies) : learning disability Conditions of registration: Outlook Care Number of places (if applicable): Under 65 Over 65 6 0 The maximum number of service users who can be accommodated is: 6 The registered person may provide the following category of service only: Care Home only - Code PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Learning disability - Code LD Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 100 Mornington Road is a residential care home registered to accommodate six adults aged 18 years and over who have a learning disability. The home is operated by the Outlook Care group, a not for profit organisation which operates a number of similar registered services in North and East London and in Essex. The aims and objectives of the service are set out in the Statement of Purpose, which include that the service will
Annual Service Review Page 2 of 6 None promote the rights of service users through advocacy and involvement. People who live at Mornington Road are informed of the purpose of the home in its Statement of Purpose and the Service User Guide, which is also available in pictorial form in the home. Copies of these documents, and the last public inspection are available on request from the home. The house is situated in a quiet residential street, within walking distance of Leytonstone town centre, and in close proximity to road and rail links to Stratford, Walthamstow, Woodford and Ilford. The building does not set users apart from the local community. The accommodation comprises 6 single bedrooms, a lounge and communal kitchen/dining room. There are sufficient and suitable bathrooms to meet the needs of the residents. There is a small garden to the rear of the property. Although the house is not fully accessible to people with physical disabilities, there are suitable facilities on the ground floor for people who have impaired mobility. Fees for the service are £1033.48 per week. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection report. What has this told us about the service? At the last key inspection on 28/09/2007 the home was assessed as being an excellent service and this continued to be our judgement at an annual Service Review undertaken on 19/09/2008. Two safeguarding issues about the home have been reported to the Commission since the last key inspection, both of these were dealt with properly and effectively. The home sent us their annual quality assurance assessment (AQAA) when we asked for it. The AQAA contained a range of detailed information and indicated that the home continues to provide an service. The AQAA told us of the improvements the home had made in the previous twelve months. These have included: using a newly made person friendly DVD - Welcome to Outlook Care - to help with decision making; helping residents participate in more activities that they enjoy to increase their quality of life; ensuring that residents have an awareness of policies that concern them; to continue to update residents on information on how to complain; rearranged the laundry room for better access and movement; residents where possible continue to take part in training such as fire training and by making the homes statement of purpose more accessible through Outlook Cares website. The AQAA told us that planned improvements to the home over the next twelve months would include: updating the service user guide to include live pictures of events or activities that happen within the scheme; to continue to look at ways to make care plans more accessible to residents who find it difficult to communicate; more flexibility and communication tools to support changes in life styles evidenced in care plans and PCPs; on going training on mental capacity and the deprivation of liberty safeguards; involve advocate in promoting complaints procedure; renewal of Annual Service Review Page 4 of 6 shower door; to try to recruit more male staff and to delegate areas of responsibility to staff that they are interested in. The AQAA also told us that the home listens to residents and relatives views including by holding individual meetings with residents, using an annual monitoring tool to gather residents views, continuing to use person Centred Planning as a tool to support residents live the life of their choosing and for residents to participate in the provider organisations London based forum that meets every two months. We received surveys from one resident that indicated that they were satisfied with the service they were receiving. We received survey forms from two staff that indicated they felt well supported by the home. We received survey forms from three health and social care professionals. A pharmacist commented; This residential home is very well managed hence medicines to service users are all administered as per instructions from the pharmacist. The home notifies the Commission of events affecting residents as required under Regulation 37 of the Care Homes Regulations 2001 and they have shown that they deal with these satisfactorily. From the various information received, including the AQAA, our judgement is that the home is still providing an excellent service and that they know what further improvements they need to make. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 11th September 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
